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Collecting Logs for Troubleshooting


Edge Services Director enables you to collect logs and other data from both Edge Services Director and Junos Space that can assist in managing and monitoring Edge Services Director servers.

Edge Services Director collects the logs and troubleshooting data into a compressed file that you can download. This file is named—for example, The date and time in the file name is the server Coordinated Universal Time (UTC) date and time.

To retrieve troubleshooting data and log files, follow these steps:

  1. Click System on the Edge Services Director banner.
  2. From the Tasks pane, click Collect Logs for Troubleshooting. The Collect Logs for Troubleshooting page appears.
  3. Click the Download troubleshooting data and logs from Edge Services Director and Junos Space link.

    Edge Services Director begins collecting the logs and data. It can take a few minutes for Edge Services Director to collect the information and create the zip file.

  4. When the standard file download window for your browser opens, save the file.
  5. When you contact the Juniper Technical Assistance Center, describe the problem you encountered and provide the JTAC representative with the file.

    Table 1 lists the files included in the file.

    Table 1: Log Files in the File



    Jboss log files


    MSS OS adapter log files


    Daemon log files


    Platform log files


    Access Log Files


    Log files for Apache, NMA, Webproxy


    Watchdog log file