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Performing a Service Recovery on a Defined Service


You can perform a service recovery operation on a service instance that you have previously configured in the Service Recovery page, instead of running the recovery job during the process of creation of the recovery request. In certain situations, you might require a set of service instances to be defined separately, before you want to run the recovery task on all such services. In such cases, you can perform the recovery, independent of the recovery job creation, at a future time.

Partially recovered services are available on the Recover Service landing page, from which you can select one or more services and click on Recover button. After you click the Recover button, a pop-up dialog box is displayed, in which you need to provide the necessary attributes such as the customer for which the service is created and a meaningful description of the service. Once the user clicks on Start the Service Recovery Request job starts. After the job is completed, all the configurations for all the devices will be retrieved, but only those configurations that match the filter are processed and populated in Service Recovery page.

An important point to note here is that the recover action only discovers all the possible services that can be recovered from the device. They are not yet stored in the Connectivity Services Director application database. Their status will be initially marked as Partial as shown in grid.

To trigger a service recovery request on a previously configured service instance:

  1. From the View selector, select Service View.

    The workspaces that are applicable to routing and tunnel services are displayed.

  2. Click the Build icon in Service View of the Connectivity Services Director banner.

    The functionalities that you can configure in Build mode are displayed on the Tasks pane.

  3. In the View pane, select the Network Services > Connectivity node without expanding the tree and selecting a type of service.

    The tasks that are applicable for the different connectivity services are displayed on the Tasks pane.

  4. From the Network Services > Connectivity Tasks pane, select Service Recovery > View Recovered Services.

    The Service Recovery page is displayed with a list of recovered services with the Recovered Services tab selected.


    The Latest Recovery Job field at the top of the page displays the job ID and job status in blue. Click the the job ID and status to open the Job Details dialog box. The job ID, start and end times of the job, percentage of completion, and status of the job are displayed. Click Close to close the job dialog box.

  5. Select the check box next to the service for which you want to perform the recovery operation again.
  6. Click the Manage button above the table of listed service instances.

    The Manage Recovery of a Service dialog box is displayed.

  7. Select a customer from the Customer list to be associated with the service recovery job.
  8. Enter a meaningful, easily-identifiable description in the Comments box.
  9. For IP services, select a hub of a full-mesh or a hub-and-spoke IP service from the Select Hub list.
  10. Click Manage to initiate the recovery job. Alternatively, click Cancel to discard the job.

    If you click Manage, a dialog box is displayed stating that a service recovery job has been initiated. Click the link in the job ID to view the job details. Click OK to close the dialog box.

    You can view the details of the recovered service from the Service Recovery page.