Juniper Networks is implementing a major upgrade to its IT systems to better serve our customers. In support of this upgrade, system maintenance windows have been scheduled during January 2016 (detailed schedule below).
Because of these planned maintenance windows, we anticipate higher-than-expected call volume. Please note that during this period, we will be fully staffed and able to assist with any emergency or unplanned network incidents. The systems used to create and view service requests, and to register for licenses, will be down for less than 48 hours, and will be available on January 2, 2016.
| Application | Start of Outage | Anticipated System Availability |
|---|---|---|
| User Registration | Jan. 3, 2016 @ 5PM PT | Jan. 18, 2016 @ 7AM PT |
We regret any inconvenience. If you need assistance during the maintenance period or have questions about the scheduled maintenance windows, please contact Global Support at 1-888-314-5822 (international callers contact +1-408-745-9500). If outside the US or Canada, use the Juniper Global Support International Toll Free Number for your country (See Contacting Support).
Mobile Phone Users:
Please contact your mobile service provider should you be unable to call Juniper Global Support. Service providers will occasionally block their mobile users from dialing toll free numbers. If you are unable to dial Juniper from your mobile, we recommend you call from a land line phone.
