FYI

New CSC Tools: RMA Tracking and SFTP


RMA Shipment Tracking:
We are introducing an RMA Shipment Tracking feature on the CSC to provide you improved visibility to your RMA shipments. You will now be able to view the shipment status of your RMA: when the replacement part was shipped, when it's expected to arrive, and when delivery is complete. This information will be displayed in the "Shipment Status" section of the RMA page. In addition, clicking the Way Bill Number will take you directly to the real-time tracking page for that shipment on the carrier's website.

If you would like to view detailed shipment tracking for your replacement part and the waybill link does not pull up the information on the carrier's website, please contact your Juniper CSR for further assistance.


Secure FTP
As of April 21st, Customers and Partners now have a more secure and reliable method to transfer files to Juniper. This new SFTP upload process will provide the following advantages:

  • Secure encrypted transport of upload from customer site
  • Better performance and reliability

Files uploaded will be automatically attached to your case and a notification will be sent to the engineer from the Case for easy and timely upload handling.

For more details see KB23337 (http://kb.juniper.net/KB23337) - How to upload large files to a JTAC Case.

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New CSC Tools: RMA Tracking and SFTP


RMA Shipment Tracking:
We are introducing an RMA Shipment Tracking feature on the CSC to provide you improved visibility to your RMA shipments. You will now be able to view the shipment status of your RMA: when the replacement part was shipped, when it's expected to arrive, and when delivery is complete. This information will be displayed in the "Shipment Status" section of the RMA page. In addition, clicking the Way Bill Number will take you directly to the real-time tracking page for that shipment on the carrier's website.

If you would like to view detailed shipment tracking for your replacement part and the waybill link does not pull up the information on the carrier's website, please contact your Juniper CSR for further assistance.


Secure FTP
As of April 21st, Customers and Partners now have a more secure and reliable method to transfer files to Juniper. This new SFTP upload process will provide the following advantages:

  • Secure encrypted transport of upload from customer site
  • Better performance and reliability

Files uploaded will be automatically attached to your case and a notification will be sent to the engineer from the Case for easy and timely upload handling.

For more details see KB23337 (http://kb.juniper.net/KB23337) - How to upload large files to a JTAC Case.

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Sat 19 May 2012 18:00 -0800 Sat 19 May 2012 19:00 -0800
Application Maintenance and Downtime

We will be conducting maintenance on our systems to better support you. During this time some of our Self-Service systems may have limited availability and/or functionality.

Applications which will have downtimes are:


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Should you need assistance during the maintenance period, please contact Global Support at 1-888-314-5822 (international callers use 408-745-2000). If outside the US or Canada, use the Juniper Global Support International Toll Free Number for your country (See Contacting Support).

We apologize for any inconvenience this may cause.


Wed, 16 May 2012 21:12:23 +0000