About the Inventory Page

The Installed Base displays Juniper-maintained support information for all the Juniper Networks devices associated with your organization, whether they are directly connected to the cloud or linked to your organization through the account linkage workflow.

On the Installed Base, you can view JSI data artifacts for the devices linked to the organization. Use this information to track whether your devices have the latest software installed, their exposure to security vulnerabilities, known problems, and so on. The Installed Base provide relevant support resources that help you improve network performance and uptime.

The Installed Base includes an insights panel displaying the following data:

• The total number of devices categorized by device type. You can click a device type to filter data for only that device type.

• The percentage of your devices that are currently assured (connected to Juniper Routing Assurance or Juniper Apstra Cloud Services), onboarded (connected to Juniper Support Insights service), and not onboarded (not connected to any service level).

For more information on the Installed Base tab, see Table 2.

Integrate Your Juniper Support Resources with Your Organization

To integrate devices associated with your Juniper-registered account with your organization, you must link your Juniper-registered credentials (created through the Juniper Support Portal) to your organization.

After the account is successfully linked to the organization, you can access JSI data artifacts for the devices from the Installed Base. This includes all primary and secondary assets associated with your registered email address that is maintained in Juniper’s support database and covered by an active Juniper support contract

You can link multiple accounts with the organization.

To integrate your Juniper-registered account with the organization:

1. Click Add Juniper Account.

   The Add Juniper Account pop-up appears.

2. Enter your Juniper support credentials (created through the Juniper Support Portal).

3. Click Add.

   On successful integration, the primary account name associated with your credentials is listed in the Linked Accounts section. The Linked Account section also lists other primary accounts that are currently linked to the organization.

Alternatively, you can link your account to the organization from the Settings page (Organization > Settings > Juniper Account Integration). If you no longer wish to view JSI data insights for devices associated with an account in your organization, you can unlink the account from this page. This removes the devices associated with the account from the organization. For more information, see Integrate Your Juniper Support Resources to Your Organization.

Account Validation

The information on the Installed Base tab includes device-centric and customer-centric details, along with the status information collected from the devices.

In the Installed Base, you can view device-centric JSI data artifacts for devices that are directly connected to cloud or linked to your organization through the account linkage workflow. However, to view customer-centric JSI data artifacts for these devices, you must validate your account.

If you link your Juniper-registered account to the organization and log in with the same credentials your identity is automatically validated, granting access to customer-centric JSI data artifacts for the linked devices.

When you link multiple accounts, the Installed Base shows customer-centric information of the Juniper devices associated with the most recently linked account. The Installed Base hides customer-centric information from previously linked accounts. To access customer-centric information from an earlier linked account, you must re-validate that account. For more information on validating your identity, see Validate Your Juniper Account.

Device Details Page

JSI displays detailed support information about the device in the Device Details page.

To access the Device Details page for a device, click the device entry in the table on the Installed Base. The Device Details page appears.

Note: JSI masks data to prevent unauthorized user access to customer-centric JSI information associated with the device. You must successfully validate your identity to access the masked customer-centric information.

To validate your identity:

1. Do one of the following:

   • Hover over the blurred fields and click Validate.

   • Click Validate Email ID on the banner.

   The Validate Juniper Account pop-up appears.

2. Enter your Juniper registered account credentials (email address and password) that you created through Juniper Support Portal and click Validate.

   On successful validation, the page is refreshed and displays the customer-centric information that you are entitled to access.

For more information on validating your identity, see Validate Your Juniper Account.

The Device Details page displays the following information:

• DEVICE VULNERABILITIES

  • Security Vulnerabilities—Click the link to view information on the security vulnerabilities advisories published by the Juniper Security Incident Response (SIRT) team for the device.

    Note:

    If the Juniper Networks device is in cloud-connected (Assured or Onboarded) state, the Security Incident Response Team Tickets page displays a list of security vulnerabilities specific to the type of Juniper Networks device and the Junos OS version installed.

    But if the Juniper device is not connected to cloud, the Security Incident Response Team Tickets page displays a pop-up indicating that you must connect the device to cloud to view the list of security vulnerabilities specific to the device.

    Click OK to be redirected to the Installed Base page. To connect the device to cloud from the Installed Base page, click Adopt Devices. From the drop-down list, select the type of device (switch, router, or WAN edge) you want to adopt. Copy the outbound SSH commands and commit them on the device. For more information, see Adopt a Device.

    The security vulnerabilities page for a device also displays a banner with the total counts and percentages of critical, high, medium, and low severity vulnerabilities for the device. You can filter the advisories relevant to the device based on the severity level. Click a severity level criterion on the banner to filter the advisories for that level. For example, if you click the Critical count or the Critical Vulnerabilities percentage criteria, the advisories are filtered to display only the critical advisories for the device.

    From the Security Incident Response Team Tickets page, select an entry to view the Device SIRT Quick View pane. The Device SIRT Quick View pane displays detailed information about the advisory.

    For more information on the fields on the Security Incident Response Team Tickets page and Device SIRT Quick View pane, see Table 7.

  • Pro-Active Bug Notifications—Click the link to view information on the known software issues impacting the device.

    Note:

    If the Juniper Networks device is cloud-connected (Assured or Onboarded), the Proactive Bug Notifications page displays a list of known software issues relevant to the type of Juniper Networks device and the Junos OS version installed.

    But if a Juniper device is not connected to cloud, the Proactive Bug Notifications page displays a pop-up indicating that you must connect the device to cloud to view the list of known software issues specific to the device.

    Click OK to be redirected to the Installed Base page. To connect the device to cloud from the Installed Base page, click Adopt Devices. From the drop-down list, select the type of device (switch, router, or WAN edge) you want to adopt. Copy the outbound SSH commands and commit them on the device. For more information, see Adopt a Device.

    The Proactive Bug Notifications page displays a banner with the total counts and percentages of critical, major, and minor known software issues for the device. You can filter Proactive Bug Notifications for a device based on the risk level. Click a risk level criterion on the banner to filter the PBNs for that level. For example, if you click the Critical count or the Critical Customer Risk percentage criteria, the advisories are filtered to display only the critical customer risk PBNs for the device.

    From the Proactive Bug Notifications page, select an entry to view the Device PBN Quick View pane.

    For more information on the fields on the Proactive Bug Notifications page and Device Quick View pane, see Table 8.

• GENERAL

  Displays general information about the device.

  For field descriptions, see Table 3.

• CONTRACTS

  Displays information on the support contract for the device.

  For field descriptions, see Table 4.

• HARDWARE END OF LIFE DATES

  Displays information on the hardware End of Life (EOL) and End of Support (EOS) milestones for the device.

  For field descriptions, see Table 5

• SOFTWARE END OF LIFE DATES

  Displays information on the software installed on the device.

  Note: Software EOL information is available only for cloud-connected devices.
  For field descriptions, see Table 6

The Switches, Routers, and WAN Edges tabs display devices that have been onboarded to either an Assured or Onboarded (JSI-only) service level.

Following successful onboarding, a device will be listed on the respective tab in an unassigned state awaiting to be assigned to a site; see Assign a Device to a Site. You can view the device details such as device status, host name, model, a serial number, and so on from these tabs. See Table 1 for field descriptions.

To view more details of a device, click the respective Switches, Routers, or WAN Edges tab of the device, and click a device. The Device details page appears displaying the device information.

On the top banner, view the number of adopted devices in the organization, categorized by device type.