Step 2: Up and Running

A site identifies the location of the devices in an organization. The superuser can add, modify, or delete sites in an organization.

To add a site:

1. Click Organization > Site Configuration.

   The Sites page appears.

2. Click the Create Site icon.

   The Site Configuration: New Site page appears.

3. Enter a unique name for the site, select the country, and a valid location. These are the mandatory parameters for creating a site.

4. Click Save.

   A confirmation message indicating that the site is created is displayed, and the site is listed on the Sites page.

   For more information, see Manage Sites.

To enable the correlation of devices maintained within Juniper’s support databases to your Juniper Support Insight experience, you must associate your organization with your Juniper support resources. To create this association, use your Juniper Support credentials (created through the Juniper Support Portal), to integrate your support resources to your organization.

To integrate your Juniper support resources to your organization:

1. Click Organization > Settings.

   The Organization Settings page appears.

   Note:

   If no Juniper account is currently associated with the organization, the Installed Base tab on the Inventory page will display a link to add a Juniper account. Clicking on the Add Juniper Account link will open the Organization Settings page.

   Locate the Juniper Account Integration tile in the Organization Settings page.

2. On the Juniper Account Integration tile, click Add.

   The Add Juniper Account window appears.

3. Enter the access credentials (e-mail and password) of the Juniper Networks account to be linked, and then click OK.

   Juniper Support Insights validates the Juniper Networks account, adds the user’s primary Juniper account to the organization, and populates the Installed Base tab (Organization > Inventory page) with the details of the devices assigned to the account.

   The Juniper Account Integration tile displays your Juniper Networks account name.

You should be a user with superuser or network administrator privileges to adopt a device (switch, router or WAN edge) to Juniper Support Insights. You can adopt a device that is already a part of the network, and manage the device from the application.

The status of a device that is already installed and connected to the network, but is not managed by Juniper Support Insights appears as Not Connected on the Installed Base tab (Organization > Inventory page). After the device connects with Juniper Support Insights, the status of the device changes to Attached, indicating that the device is managed by Juniper Support Insights.

Before you adopt a device, ensure that:

• The device can reach the gateway.

  Note:

  If a firewall exists between Juniper Support Insights and the device, configure the firewall to allow outbound access on TCP ports 443 and 2200 from the management port of the device.

• The device can connect to the Internet by pinging the IP address 8.8.8.8.

To adopt a device:

1. Click Organization > Inventory.

   The Installed Base tab of the Inventory page appears.

2. Click Adopt Switches, Adopt Routers, or Adopt WAN Edges depending on the type of device you want to adopt.

   Alternatively, click Adopt Switches, Adopt Routers, or Adopt WAN Edges on the Switches, Routers, or WAN Edges tabs respectively.

   The Device Adoption page appears. This page contains the outbound SSH configuration that is required for the device to establish a connection.

3. (Optional) Click Prerequisites to verify whether the device meets the requirements to be adopted.

4. From the Device Adoption page, click Copy to Clipboard to copy the CLI configuration statements.

5. Access your device using Telnet or SSH, and log in to the device in configuration mode.

6. Paste the contents of the clipboard and commit the configuration on your device.

   The device connects to Juniper Support Insights and can be managed by the application.

7. After you adopt a device, you can verify the device's connectivity with the application by running the following command on the device:

   An output similar to the following indicates that the device is connected to Juniper Support Insights: