Validate Your Juniper Account
SUMMARY This topic describes the steps to validate your Juniper account.
Juniper Support Insights (JSI) prevents unauthorized access to customer-centric information by validating the user's identity through the Juniper Support Portal. Once validated, the user is granted access to the customer-centric information which the user is entitled to access. For more information, Validate Your Juniper Account Overview.
Before you begin, ensure the following requirements are met:
Prerequisites
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Administrators must link their Juniper credentials to import the Juniper-maintained asset information to the organization. For more information, see Integrate Your Juniper Support Resources to Your Organization.
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You can view support insights for your Juniper inventory that are associated with Juniper accounts (primary account and associated accounts) from the Installed Base page.
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An organization can have multiple superusers and all superusers can integrate Juniper account IDs with the organization.
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You (superuser) can invite users to access an organization and to view support insights for your Juniper inventory.
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JSI validates user accounts to prevent unauthorized access to customer-centric information available on the Installed Base page.
As a user invited to the organization, you must fulfill the following conditions to gain access to the customer-centric information:
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You must have a registered Juniper user account.
You can register your account on the Juniper Support Portal.
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Your user account must have the required permission to access the information.
To have valid access privileges, your user account must be mapped to the Juniper account ID linked to the organization.
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Validate Your Juniper Account
JSI masks data to prevent unauthorized access to customer-centric information. You must validate your user account each time you want to access the blurred customer-centric information associated with the device, such as installed address, contract information, warranty information, and so on.
To validate your user account:
Validate Your Juniper Account as an Unregistered User
You must have a registered user account to access customer-centric device information from the Installed Base page.
To validate your account as an unregistered user:
Users with Validated Juniper Account
This section describes the various levels of access controls you might encounter after you successfully validate your Juniper account.
All users that are invited to the organization can view device-centric information for all devices without any validation.
Users who successfully validate their credentials, can view all, some or none of the customer-centric information depending on whether they are authorized to access the same accounts to which the customer-centric information belongs.
For assistance with access privileges, contact your service manager or Juniper customer support.
User Scenario |
Device-centric Data |
Customer-centric Data |
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Validated User With All Matching Accounts |
View all device-centric information |
View customer-centric information of all Juniper Networks devices linked to the organization |
Validated User With a Few Matching Accounts |
View all device-centric information |
View customer-centric information of only the Juniper Networks devices you are authorized to access |
Validated User With No Matching Accounts |
View all device-centric information |
No access to customer-centric information of Juniper Networks devices linked to the organization |