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Step 1: Begin

This guide walks you through the simple steps to get a new greenfield cloud-ready EX or QFX switch up and running in the Juniper Mist AI cloud portal. You can onboard one or more switches using your computer, or a single switch using your mobile phone.


Before you begin, you must set up your organization and sites, and activate your subscriptions. For more information, see Quick Start: Mist.

We describe two different ZTP-based onboarding methods:

Trying to do something else? Check out the content at the links provided here:

Cloud-Ready Switches

The Juniper Networks® Cloud-Ready Switches come ready to install and manage using the Juniper Mist Cloud portal at Your switch is cloud-ready if it has a QR claim code on the front or back panel.


The onboarding procedures described in this guide apply only to cloud-ready EX and QFX switches. See Juniper Mist Supported Hardware for a list of EX and QFX switches.

Onboard One Switch Using the Mist AI Mobile App

From your mobile phone:
  1. Download and install the Mist AI app from the Google Play Store or Apple App Store.
  2. Open the Mist AI app and log in using your account credentials.
  3. Select your organization.
  4. Tap Claim Devices to Org and focus the camera on the QR code. The app automatically claims the switch and adds it into your organization's inventory.

    The Mist Mobile App does not allow you to set a root password when claiming a switch.

  5. On the Organization screen, tap Device Inventory > Switches > Unassigned.
    Review the MAC address.
  6. Select the new switch. Then tap Primary Site and tap Assign.

Onboard One or More Switches Using a Web Browser

Onboarding multiple switches—When you purchase multiple switches, we provide you with an activation code along with your PO information. Make a note of this code.

Onboarding a single switch—Locate the QR code on your switch and make a note of the alphanumeric claim code directly above it.

  1. Log in to your account at
  2. Go to Organization > Inventory > Switches and click Claim Switches.
  3. Enter the Activation code or Claim code.
  4. Confirm that Assign claimed Switches to site is checked and Primary Site appears below the checkbox.
  5. Select Manage configuration with Mist.
  6. Enter a Root Password. This password becomes the root password on each claimed switch.
  7. Click Claim.
    If you claim multiple switches, expect a slight delay for the Switch Claim Results window to pop up.
    Review the information and Close the window.
    View your new switch or switches on the Inventory page. Expect to see the status as Disconnected.

Integrate Your Juniper Support Account with Juniper Mist

When you integrate your Juniper Account with your Juniper Mist organization, the Inventory page presents actionable intelligence about your Juniper devices. This information is powered by Juniper Support Insights (JSI). With these insights, you can transform your support experience from reactive to focused and proactive.

To integrate your Juniper support account with Juniper Mist:

  1. From the left menu of the Juniper Mist portal, select Organization > Settings.
  2. Under Juniper Account Integration, click Add Juniper Account.
    Add Juniper Account button and login fields
  3. In the pop-up window, enter the login credentials for your Juniper account, and then click Add.

Juniper Mist validates the Juniper account and links it to your Juniper Mist organization. To view the insights, go to Organization > Admin > Inventory, and then click Installed Base at the top of the page.