Contact Customer Support and Return the Chassis or Components
If you need to return a hardware component to Juniper Networks, Inc., you need a Return Material Authorization (RMA) number and the equipment serial number. Contact the Juniper Networks Technical Assistance Center (JTAC) to generate an RMA number. You may also need to locate the chassis or component details using the CLI or by referring to equipment labels. You then pack and ship the component.
Contact Customer Support
You can contact JTAC 24 hours a day, seven days a week.
| Chat |
Use the Ask me icon at the bottom right of the Support page. Don't see the Chat icon? Read this. |
| Web | |
| Telephone |
U.S. and Canada (Toll-free): 1-888-314-JTAC (5822) Outside the US or Canada, use the relevant country number listed on the regional tabs listed on the Contact Support page. Federal Government Support: 1-833-900-1454 |
We do not support opening new cases through e-mail. Please use one of the above options to contact JTAC.
Return a Hardware Component to Juniper Networks
If a hardware component fails, contact Juniper Networks to obtain an RMA number. We use this number to track the returned material at the factory and to return the repaired or new components to you, as needed.
Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA number. Refused shipments are returned to you by collect freight.
To return a defective hardware component:
- Determine the part number and the serial number of the defective component. See Locate the Serial Number of the QFX5250 or its Components.
- Obtain an RMA number from JTAC as described in Request a Return Material Authorization.
- For a liquid-cooled model with leakage, ensure that you follow the leakage maintenance steps. See Leakage Maintenance for the QFX5250 Switch.
- Pack the component for shipment. See Guidelines for Packing and Shipping Hardware Components.
For more information about return and repair policies, see the Support page at https://support.juniper.net/support/.
Locate the Serial Number of the QFX5250 or its Components
If the device is operational and you can access the CLI, you can list serial numbers for the device and for some components with a CLI command. If you don’t have access to the CLI, or if the serial number for the component doesn’t appear in the command output, you can locate the serial number ID label on the device or component.
If you want to find the serial number ID label on a component, you need to remove the component from the device chassis.
- List the QFX5250 Chassis and Component Details Using the CLI
- Locate the Chassis Serial Number ID Label
List the QFX5250 Chassis and Component Details Using the CLI
To list the device and device components and their serial numbers, enter the
show chassis hardware command on the CLI. The following is
an output of show chassis hardware for the QFX5250 liquid-cooled model:
host@device> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis LA5125AN0010 QFX5250-64OE-L
PSM 0 BUILTIN 252001312 DC-DC 1600W Brick
PSM 1 BUILTIN 252001311 DC-DC 1600W Brick
PSM 2 BUILTIN 252001326 DC-DC 1600W Brick
Routing Engine 0 BUILTIN BUILTIN RE-QFX5250-64OE-L
CB 0 REV 03 650-191066 LA5125AN0010 QFX5250-64OE-L
FPC 0 BUILTIN BUILTIN QFX5250-64OE-L
PIC 0 BUILTIN BUILTIN 64x1600G-OSFP
Xcvr 0 REV 01 740-189762 1W1CMMAB0100F ORHS-1600G-DR8-2-P
Xcvr 1 REV 01 740-189762 1G1CMMAB0201T ORHS-1600G-DR8-2-P
Xcvr 2 REV 01 740-189762 1G1CMMAA3702W ORHS-1600G-DR8-2-P
Xcvr 3 REV 01 740-189762 1W1CMMAA49003 ORHS-1600G-DR8-2-P
Xcvr 4 REV 01 740-189762 1W1CMMAA4800S ORHS-1600G-DR8-2-P
Xcvr 5 REV 01 740-189762 1W1CMMAA4800R ORHS-1600G-DR8-2-P
Xcvr 6 REV 01 740-189762 1W1CMMAB01004 ORHS-1600G-DR8-2-P
Xcvr 7 REV 01 740-189762 1G1CMMAA37032 ORHS-1600G-DR8-2-P
Xcvr 8 REV 01 740-189762 1G1CMMAB0201G ORHS-1600G-DR8-2-P
Xcvr 9 REV 01 740-189762 1W1CMMAA44013 ORHS-1600G-DR8-2-P
Xcvr 10 REV 01 740-189762 1W1CMMAA51005 ORHS-1600G-DR8-2-P
Xcvr 11 REV 01 740-189762 1G1CMMAA3701L ORHS-1600G-DR8-2-P
Xcvr 12 REV 01 740-189762 1G1CMMAB0200W ORHS-1600G-DR8-2-P
Xcvr 13 REV 01 740-189762 1W1CMMAB01003 ORHS-1600G-DR8-2-P
Xcvr 14 REV 01 740-189762 1W1CMMAB01005 ORHS-1600G-DR8-2-P
Xcvr 15 REV 01 740-189762 1G1CMMAB02005 ORHS-1600G-DR8-2-P
Xcvr 16 REV 01 740-189762 1G1CMMAA37021 ORHS-1600G-DR8-2-P
Xcvr 17 REV 01 740-189762 1G1CMMAA3703H ORHS-1600G-DR8-2-P
Xcvr 18 REV 01 740-189762 1G1CMMAB0200H ORHS-1600G-DR8-2-P
Xcvr 19 REV 01 740-189762 1G1CMMAB0201J ORHS-1600G-DR8-2-P
Xcvr 20 REV 01 740-189762 1G1CMMAB0201Z ORHS-1600G-DR8-2-P
Xcvr 21 REV 01 740-189762 1W1CMMAB01007 ORHS-1600G-DR8-2-P
Xcvr 22 REV 01 740-189762 1G1CMMAB02026 ORHS-1600G-DR8-2-P
Xcvr 23 REV 01 740-189762 1G1CMMAB0200L ORHS-1600G-DR8-2-P
Xcvr 24 REV 01 740-189762 1W1CMMAB01009 ORHS-1600G-DR8-2-P
Xcvr 25 REV 01 740-189762 1W1CMMAA4800H ORHS-1600G-DR8-2-P
Xcvr 26 REV 01 740-189762 1W1CMMAB01001 ORHS-1600G-DR8-2-P
Xcvr 27 REV 01 740-189762 1W1CMMAB01006 ORHS-1600G-DR8-2-P
Xcvr 28 REV 01 740-189762 1W1CMMAB01008 ORHS-1600G-DR8-2-P
Xcvr 29 REV 01 740-189762 1G1CMMAB02001 ORHS-1600G-DR8-2-P
Xcvr 30 REV 01 740-189762 1G1CMMAB0201S ORHS-1600G-DR8-2-P
Xcvr 31 REV 01 740-189762 1G1CMMAB0200G ORHS-1600G-DR8-2-P
Xcvr 32 REV 01 740-189762 1G1CMMAB02007 ORHS-1600G-DR8-2-P
Xcvr 33 REV 01 740-189762 1G1CMMAB02028 ORHS-1600G-DR8-2-P
Xcvr 34 REV 01 740-189762 1G1CMMAB0201E ORHS-1600G-DR8-2-P
Xcvr 35 REV 01 740-189762 1W1CMMAB01002 ORHS-1600G-DR8-2-P
Xcvr 36 REV 01 740-189762 1G1CMMAB02014 ORHS-1600G-DR8-2-P
Xcvr 37 REV 01 740-189762 1G1CMMAB0201K ORHS-1600G-DR8-2-P
Xcvr 38 REV 01 740-189762 1G1CMMAA47009 ORHS-1600G-DR8-2-P
Xcvr 39 REV 01 740-189762 1G1CMMAB0200Z ORHS-1600G-DR8-2-P
Xcvr 40 REV 01 740-189762 1G1CMMAB02015 ORHS-1600G-DR8-2-P
Xcvr 41 REV 01 740-189762 1G1CMMAB0202L ORHS-1600G-DR8-2-P
Xcvr 42 REV 01 740-189762 1G1CMMAB0201D ORHS-1600G-DR8-2-P
Xcvr 43 REV 01 740-189762 1G1CMMAA3900B OSFP-1600G-DR8-2-P
Xcvr 44 REV 01 740-189762 1G1CMMAB0200P ORHS-1600G-DR8-2-P
Xcvr 45 REV 01 740-189762 1W1CMMAA49002 ORHS-1600G-DR8-2-P
Xcvr 46 REV 01 740-189762 1G1CMMAB02020 ORHS-1600G-DR8-2-P
Xcvr 47 REV 01 740-189762 1G1CMMAB0201Q ORHS-1600G-DR8-2-P
Xcvr 48 REV 01 740-189762 1G1CMMAB02023 ORHS-1600G-DR8-2-P
Xcvr 49 REV 01 740-189762 1W1CMMAA49006 ORHS-1600G-DR8-2-P
Xcvr 50 REV 01 740-189762 1W1CMMAB0100B ORHS-1600G-DR8-2-P
Xcvr 51 REV 01 740-189762 1G1CMMAB0201X ORHS-1600G-DR8-2-P
Xcvr 52 REV 01 740-189762 1W1CMMAA4800J ORHS-1600G-DR8-2-P
Xcvr 53 REV 01 740-189762 1W1CMMAB0100A ORHS-1600G-DR8-2-P
Xcvr 54 REV 01 740-189762 1W1CMMAA44011 ORHS-1600G-DR8-2-P
Xcvr 55 REV 01 740-189762 1G1CMMAA3900J OSFP-1600G-DR8-2-P
Xcvr 56 REV 01 740-189762 1W1CMMAA44027 ORHS-1600G-DR8-2-P
Xcvr 57 REV 01 740-189762 1W1CMMAA49001 ORHS-1600G-DR8-2-P
Xcvr 58 REV 01 740-189762 1W1CMMAA4800T ORHS-1600G-DR8-2-P
Xcvr 59 REV 01 740-189762 1W1CMMAB0100D ORHS-1600G-DR8-2-P
Xcvr 60 REV 01 740-189762 1W1CMMAB0100E ORHS-1600G-DR8-2-P
Xcvr 61 REV 01 740-189762 1G1CMMAB0200Q ORHS-1600G-DR8-2-P
Xcvr 62 REV 01 740-189762 1W1CMMAA51001 ORHS-1600G-DR8-2-P
Xcvr 63 REV 01 740-189762 1G1CMMAB0202A ORHS-1600G-DR8-2-P
Xcvr 64 REV 01 740-021308 AQQ0K0E SFP+-10G-SRLocate the Chassis Serial Number ID Label
You can find the chassis serial number in either the show chassis
hardware command output or physically on top of the QFX5250 switch. See Figure 1.
1 — Serial number ID label |
You can also find the serial number on the pull out tab on the front panel of the device.
1 — Serial number ID label |
Remove the Solid-State Drives for RMA on a QFX5250 Switch
Request a Return Material Authorization
If you are returning a device or hardware component to Juniper Networks for repair or replacement, obtain an RMA number from JTAC.
Before you request an RMA from JTAC, be prepared to provide the following information:
-
Your existing service request number, if you have one
-
Serial number of the device or component
-
Your name, organization name, telephone number, fax number, and shipping address
-
Details of the failure or problem
-
Type of activity you were performing on the device when the problem occurred
-
Configuration data displayed by one or more
showcommands
If you're contacting JTAC by telephone:
-
To report a new incident, press the star (*) key to be routed to the next available support engineer.
-
To enquire about an existing case, enter your 12-digit service request number followed by the pound (#) key.
The support representative validates your request and issues an RMA number for return of the device or component.
Guidelines for Packing and Shipping Hardware Components
When you return the chassis or components:
- Make sure to adequately protect them with packing materials. Pack them properly to prevent the pieces from moving around the carton.
- Use the original shipping materials, if they are available.
- Place the individual components in antistatic bags.
- Write the RMA number on the exterior of the box to ensure proper tracking.