退回 EX4100 机箱或组件
如何退回 EX4100 交换机或组件进行维修或更换
如果您需要将交换机或硬件组件退回瞻博网络进行维修或更换,请按照以下过程操作:
有关退货和维修政策的更多信息,请参阅 https://www.juniper.net/support/guidelines.html 上的客户支持页面。
找到 EX4100 交换机或组件上的序列号
如果要将交换机或硬件组件退回瞻博网络进行维修或更换,则必须找到交换机或组件的序列号。您必须向瞻博网络技术支持中心 (JTAC) 提供序列号,才能获得退货授权 (RMA) 编号。
如果交换机正常运行并且您可以访问 CLI,则可以使用 CLI 命令列出交换机和某些组件的序列号。
您还可以在物理交换机或组件上找到序列号 ID 标签。此选项在以下任一情况下都很有用:
-
您无权访问 CLI。
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序列号不会出现在命令输出中。
如果要查找物理交换机组件上的序列号,则需要从交换机机箱中卸下该组件。
使用 CLI 列出交换机和组件详细信息
要列出交换机和交换机组件及其序列号,请输入 CLI 命令 show chassis hardware extensive
。
以下输出列出了 EX4100 交换机的交换机组件和序列号。
show chassis hardware extensive Hardware inventory: Item Version Part number Serial number Description Chassis FA1422AN0045 EX4100-48P Jedec Code: 0x0000 EEPROM Version: 0x00 S/N: FA1422AN0045 Assembly ID: 0xf000 Assembly Version: 00.00 Date: 00-00-0000 Assembly Flags: 0x00 Board Information Record: Address 0x00: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 I2C Hex Data: Address 0x00: 00 00 00 00 f0 00 00 00 00 00 00 00 00 00 00 00 Address 0x10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x20: 46 41 31 34 32 32 41 4e 30 30 34 35 00 00 00 00 Address 0x30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Pseudo CB 0 Routing Engine 0 BUILTIN BUILTIN RE-EX4100-48P Jedec Code: 0x7fb0 EEPROM Version: 0x02 P/N: BUILTIN S/N: BUILTIN Assembly ID: 0xf010 Assembly Version: 01.04 Date: 04-13-2022 Assembly Flags: 0x00 CLEI Code: DUMMY_CLEI FRU Model Number: EX4100-48P Board Information Record: Address 0x00: ad 01 00 80 04 69 8f 0f 2a c8 ff ff ff ff ff ff I2C Hex Data: Address 0x00: 7f b0 02 fe f0 10 01 04 00 00 00 00 00 00 00 00 Address 0x10: 00 00 00 00 42 55 49 4c 54 49 4e 00 00 00 00 00 Address 0x20: 42 55 49 4c 54 49 4e 00 00 00 00 00 00 0d 04 07 Address 0x30: e6 ff ff ff ad 01 00 80 04 69 8f 0f 2a c8 ff ff Address 0x40: ff ff ff ff 01 44 55 4d 4d 59 5f 43 4c 45 49 45 Address 0x50: 58 34 31 30 30 2d 34 38 50 00 00 00 00 00 00 00 Address 0x60: 00 00 00 00 00 00 31 00 00 ff ff ff ff ff ff ff Address 0x70: ff ff ff 7b 46 41 31 34 32 32 41 4e 30 30 34 35 flash/s 8 MB mx25ll64 SPI Flash usb0 (addr 0.1) XHCI root HUB 0 Marvell uhub0 usb1 (addr 0.1) USB2.0 Hub 1544 vendor 0x05e3 uhub1 usb2 (addr 0.2) USBFlashDrive 4096 USB umass0 usb3 (addr 0.3) USB Flash Module 72 Swissbit umass1 FPC 0 REV 04 650-134056 FA1422AN0045 EX4100-48P Jedec Code: 0x7fb0 EEPROM Version: 0x02 P/N: 650-134056 S/N: FA1422AN0045 Assembly ID: 0x05c2 Assembly Version: 01.04 Date: 04-13-2022 Assembly Flags: 0x00 Version: REV 04 CLEI Code: DUMMY_CLEI ID: EX4100-48P FRU Model Number: EX4100-48P Board Information Record: Address 0x00: ad 01 00 80 04 69 8f 0f 2a c8 ff ff ff ff ff ff I2C Hex Data: Address 0x00: 7f b0 02 fe 05 c2 01 04 52 45 56 20 30 34 00 00 Address 0x10: 00 00 00 00 36 35 30 2d 31 33 34 30 35 36 00 00 Address 0x20: 46 41 31 34 32 32 41 4e 30 30 34 35 00 0d 04 07 Address 0x30: e6 ff ff ff ad 01 00 80 04 69 8f 0f 2a c8 ff ff Address 0x40: ff ff ff ff 01 44 55 4d 4d 59 5f 43 4c 45 49 45 Address 0x50: 58 34 31 30 30 2d 34 38 50 00 00 00 00 00 00 00 Address 0x60: 00 00 00 00 00 00 31 00 00 ff ff ff ff ff ff ff Address 0x70: ff ff ff 7b 46 41 31 34 32 32 41 4e 30 30 34 35 CPU BUILTIN BUILTIN FPC CPU Jedec Code: 0x7fb0 EEPROM Version: 0x02 P/N: BUILTIN S/N: BUILTIN Assembly ID: 0xf020 Assembly Version: 01.04 Date: 04-13-2022 Assembly Flags: 0x00 Board Information Record: Address 0x00: ad 01 00 80 04 69 8f 0f 2a c8 ff ff ff ff ff ff I2C Hex Data: Address 0x00: 7f b0 02 fe f0 20 01 04 00 45 56 20 30 34 00 00 Address 0x10: 00 00 00 00 42 55 49 4c 54 49 4e 00 35 36 00 00 Address 0x20: 42 55 49 4c 54 49 4e 00 30 30 34 35 00 0d 04 07 Address 0x30: e6 ff ff ff ad 01 00 80 04 69 8f 0f 2a c8 ff ff Address 0x40: ff ff ff ff 00 44 55 4d 4d 59 5f 43 4c 45 49 45 Address 0x50: 58 34 31 30 30 2d 34 38 50 00 00 00 00 00 00 00 Address 0x60: 00 00 00 00 00 00 31 00 00 ff ff ff ff ff ff ff Address 0x70: ff ff ff 7b 46 41 31 34 32 32 41 4e 30 30 34 35 PIC 0 REV 04 BUILTIN BUILTIN 48x10M/100M/1G Base-T Jedec Code: 0x7fb0 EEPROM Version: 0x02 P/N: BUILTIN S/N: BUILTIN Assembly ID: 0xf050 Assembly Version: 01.04 Date: 04-13-2022 Assembly Flags: 0x00 Version: REV 04 CLEI Code: DUMMY_CLEI FRU Model Number: EX4100-48P Board Information Record: Address 0x00: ad 01 00 80 04 69 8f 0f 2a c8 ff ff ff ff ff ff I2C Hex Data: Address 0x00: 7f b0 02 fe f0 50 01 04 52 45 56 20 30 34 00 00 Address 0x10: 00 00 00 00 42 55 49 4c 54 49 4e 00 35 36 00 00 Address 0x20: 42 55 49 4c 54 49 4e 00 30 30 34 35 00 0d 04 07 Address 0x30: e6 ff ff ff ad 01 00 80 04 69 8f 0f 2a c8 ff ff Address 0x40: ff ff ff ff 01 44 55 4d 4d 59 5f 43 4c 45 49 45 Address 0x50: 58 34 31 30 30 2d 34 38 50 00 00 00 00 00 00 00 Address 0x60: 00 00 00 00 00 00 31 00 00 ff ff ff ff ff ff ff Address 0x70: ff ff ff 7b 55 55 55 55 55 55 55 55 55 55 55 55 PIC 1 REV 04 650-134056 FA1422AN0045 4x1G/10G/25G SFP/SFP+/SFP28 Jedec Code: 0x7fb0 EEPROM Version: 0x02 P/N: 650-134056 S/N: FA1422AN0045 Assembly ID: 0xf051 Assembly Version: 01.04 Date: 04-13-2022 Assembly Flags: 0x00 Version: REV 04 CLEI Code: DUMMY_CLEI FRU Model Number: EX4100-48P Board Information Record: Address 0x00: ad 01 00 80 04 69 8f 0f 2a c8 ff ff ff ff ff ff I2C Hex Data: Address 0x00: 7f b0 02 fe f0 51 01 04 52 45 56 20 30 34 00 00 Address 0x10: 00 00 00 00 36 35 30 2d 31 33 34 30 35 36 00 00 Address 0x20: 46 41 31 34 32 32 41 4e 30 30 34 35 00 0d 04 07 Address 0x30: e6 ff ff ff ad 01 00 80 04 69 8f 0f 2a c8 ff ff Address 0x40: ff ff ff ff 01 44 55 4d 4d 59 5f 43 4c 45 49 45 Address 0x50: 58 34 31 30 30 2d 34 38 50 00 00 00 00 00 00 00 Address 0x60: 00 00 00 00 00 00 31 00 00 ff ff ff ff ff ff ff Address 0x70: ff ff ff 7b 55 55 55 55 55 55 55 55 55 55 55 55 PIC 2 REV 04 650-134056 FA1422AN0045 4x1G/10G SFP/SFP+ Jedec Code: 0x7fb0 EEPROM Version: 0x02 P/N: 650-134056 S/N: FA1422AN0045 Assembly ID: 0xf052 Assembly Version: 01.04 Date: 04-13-2022 Assembly Flags: 0x00 Version: REV 04 CLEI Code: DUMMY_CLEI FRU Model Number: EX4100-48P Board Information Record: Address 0x00: ad 01 00 80 04 69 8f 0f 2a c8 ff ff ff ff ff ff I2C Hex Data: Address 0x00: 7f b0 02 fe f0 52 01 04 52 45 56 20 30 34 00 00 Address 0x10: 00 00 00 00 36 35 30 2d 31 33 34 30 35 36 00 00 Address 0x20: 46 41 31 34 32 32 41 4e 30 30 34 35 00 0d 04 07 Address 0x30: e6 ff ff ff ad 01 00 80 04 69 8f 0f 2a c8 ff ff Address 0x40: ff ff ff ff 01 44 55 4d 4d 59 5f 43 4c 45 49 45 Address 0x50: 58 34 31 30 30 2d 34 38 50 00 00 00 00 00 00 00 Address 0x60: 00 00 00 00 00 00 31 00 00 ff ff ff ff ff ff ff Address 0x70: ff ff ff 7b 55 55 55 55 55 55 55 55 55 55 55 55 Power Supply 0 REV 05 640-060601 1EDSB490H14 JPSU-920W-AC-AFO Jedec Code: 0x7fb0 EEPROM Version: 0x02 P/N: 640-060601 S/N: 1EDSB490H14 Assembly ID: 0x0493 Assembly Version: 05.05 Date: 11-29-2021 Assembly Flags: 0x00 Version: REV 05 CLEI Code: CMUPAELBAA ID: JPSU-920W-AC-AFO FRU Model Number: JPSU-920-AC-AFO Board Information Record: Address 0x00: b0 01 ff ff ff ff ff ff ff ff ff ff 09 20 00 ff I2C Hex Data: Address 0x00: 7f b0 02 ff 04 93 05 05 52 45 56 20 30 35 00 00 Address 0x10: 00 00 00 00 36 34 30 2d 30 36 30 36 30 31 00 00 Address 0x20: 31 45 44 53 42 34 39 30 48 31 34 00 00 1d 0b 07 Address 0x30: e5 ff ff ff b0 01 ff ff ff ff ff ff ff ff ff ff Address 0x40: 09 20 00 ff 01 43 4d 55 50 41 45 4c 42 41 41 4a Address 0x50: 50 53 55 2d 39 32 30 2d 41 43 2d 41 46 4f 00 00 Address 0x60: 00 00 00 00 00 00 41 30 30 ff ff ff ff ff ff ff Address 0x70: ff ff ff 21 ff ff ff ff ff ff ff ff ff ff ff ff Power Supply 1 REV 05 640-060601 1EDSB490GTM JPSU-920W-AC-AFO Jedec Code: 0x7fb0 EEPROM Version: 0x02 P/N: 640-060601 S/N: 1EDSB490GTM Assembly ID: 0x0493 Assembly Version: 05.05 Date: 11-29-2021 Assembly Flags: 0x00 Version: REV 05 CLEI Code: CMUPAELBAA ID: JPSU-920W-AC-AFO FRU Model Number: JPSU-920-AC-AFO Board Information Record: Address 0x00: b0 01 ff ff ff ff ff ff ff ff ff ff 09 20 00 ff I2C Hex Data: Address 0x00: 7f b0 02 ff 04 93 05 05 52 45 56 20 30 35 00 00 Address 0x10: 00 00 00 00 36 34 30 2d 30 36 30 36 30 31 00 00 Address 0x20: 31 45 44 53 42 34 39 30 47 54 4d 00 00 1d 0b 07 Address 0x30: e5 ff ff ff b0 01 ff ff ff ff ff ff ff ff ff ff Address 0x40: 09 20 00 ff 01 43 4d 55 50 41 45 4c 42 41 41 4a Address 0x50: 50 53 55 2d 39 32 30 2d 41 43 2d 41 46 4f 00 00 Address 0x60: 00 00 00 00 00 00 41 30 30 ff ff ff ff ff ff ff Address 0x70: ff ff ff 21 ff ff ff ff ff ff ff ff ff ff ff ff Fan Tray 0 Fan Module, Airflow Out (AFO) Jedec Code: 0x7fb0 EEPROM Version: 0x00 Assembly ID: 0xf040 Assembly Version: 00.00 Date: 00-00-0000 Assembly Flags: 0x00 Board Information Record: Address 0x00: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 I2C Hex Data: Address 0x00: 7f b0 00 00 f0 40 00 00 00 00 00 00 00 00 00 00 Address 0x10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Fan Tray 1 Fan Module, Airflow Out (AFO) Jedec Code: 0x7fb0 EEPROM Version: 0x00 Assembly ID: 0xf040 Assembly Version: 00.00 Date: 00-00-0000 Assembly Flags: 0x00 Board Information Record: Address 0x00: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 I2C Hex Data: Address 0x00: 7f b0 00 00 f0 40 00 00 00 00 00 00 00 00 00 00 Address 0x10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
有关命令的信息 show chassis hardware
,请参阅 显示机箱硬件。
找到 EX4100 交换机上的机箱序列号 ID 标签
如下图所示,找到 EX4100 机箱和 EX4100 FRU 的序列号 ID 标签。

1
—
序列号 ID 标签 |

1
—
序列号 ID 标签 |
找到 EX4100 交换机中 FRU 上的序列号 ID 标签
联系客户支持以获取退货授权
如果您需要将设备或硬件组件退回瞻博网络进行维修或更换,请从瞻博网络技术支持中心 (JTAC) 获取退货授权 (RMA) 编号。在尝试退回组件之前,必须获取 RMA 编号。
找到要退回的设备或硬件组件的序列号后,通过 Web 或电话向瞻博网络技术支持中心 (JTAC) 提出服务请求。
在向 JTAC 请求 RMA 编号之前,请准备好提供以下信息:
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您现有的服务请求编号(如果有)
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组件的序列号
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您的姓名、组织名称、电话号码、传真号码和送货地址
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故障或问题的详细信息
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出现问题时在设备上执行的活动类型
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一个或多个
show
命令显示的配置数据
您可以通过 Web 或电话联系 JTAC,每周 7 天、每天 24 小时:
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服务请求管理器: https://support.juniper.net/support
-
电话:+1-888-314-JTAC (+1-888-314-5822),美国、加拿大和墨西哥免费电话
有关没有免费电话号码的国家/地区的国际或直拨选项,请参阅 https://support.juniper.net/support。
如果您通过电话联系 JTAC,请输入您的 12 位服务请求编号,后跟现有案例的井号 (#),或者按星号 (*) 键以路由到下一个可用的支持工程师。
支持代表会验证您的请求并发出 RMA 编号以退回组件。
包装 EX4100 交换机或组件以便发货
如果要将交换机或组件退回瞻博网络进行维修或更换,请按照本主题中的说明包装物品。
在包装交换机或组件之前,请确保您已:
已按照联系客户支持中列出的所有步骤获取 退货授权。
取回原始装运箱和包装材料。如果您没有这些材料,请联系您的 JTAC 代表,了解批准的包装材料(请参阅 联系客户支持以获取退货授权)。
确保您了解如何防止静电放电 (ESD) 损坏(请参阅 防止静电放电损坏)。
包装 EX4100 交换机以便发货
打包交换机之前:
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在连接到交换机的控制台或其他管理设备上,进入 CLI 操作模式并发出以下命令以关闭交换机软件:
user@switch> request system halt
等待控制台上出现一条消息,确认操作系统已停止。
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断开交换机的电源。
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拔下将交换机连接到外部设备的电缆。
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卸下交换机中安装的所有光纤收发器(请参阅 卸下收发器)。
如果您需要将交换机运送到其他位置或将交换机退回瞻博网络,则需要将交换机安全地包装在原包装中,以防止在运输过程中损坏。
确保您具有以下部件和工具:
2 号十字 (+) 螺丝刀 — 未提供
原始开关包装材料(纸板箱、配件盒及其内容物和泡沫衬垫)
ESD 接地带 — 未提供
防静电袋 - 未提供
请勿将交换机包装在原始容器以外的任何容器中,否则交换机可能会在运输过程中损坏。
要打包交换机:
- 如果交换机安装在机架或机柜中,请让一个人支撑交换机的重量,而另一个人拧下并卸下安装螺钉。
- 从机架或机柜中取出交换机,然后将交换机放在平坦、稳定的表面上。
- 使用螺丝刀从交换机机箱上卸下机架安装支架。
- 将开关放入防静电袋中。
- 将包装泡沫的底部放入运输纸箱中。
- 将开关放在底部包装泡沫中的空腔内。
- 将包装泡沫的顶部放在交换机顶部。
- 如果您要随交换机一起退回附件或现场可更换单元 (FRU),请按照 包装 EX4100 交换机组件以供运输中的说明进行包装。
- 将附件盒放在机箱后端的装运箱中。
- 关闭纸板运输箱的顶部并用包装胶带密封。
- 在包装盒外部写上 RMA 编号,以确保正确跟踪。
包装 EX4100 交换机组件以供发货
确保您有以下部件和工具可用:
防静电袋,每个组件一个 - 未提供
ESD 接地带 — 未提供
要打包交换机组件:
不要堆叠交换机组件。如果单个组件不能在装运箱中的一层放在一个位置上,则将它们放在单独的箱子中退回。
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将单个组件放入防静电袋中。
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如果有原始包装材料,请使用它们。如果没有原始包装材料,请确保组件已充分包装以防止在运输过程中损坏。您使用的包装材料必须能够支撑组件的重量。
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通过用包装材料很好地包裹组件来确保组件得到充分保护。将组件包装在超大箱子中(如果原包装盒不可用),并在设备周围添加额外的包装材料,以防止组件在包装盒内移动。
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用胶带牢固地封住盒子。
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在包装盒外部写上 RMA 编号,以确保正确跟踪。