View Juniper Support Insights (JSI) for Your Installed Base

Enhance your Mist experience with Juniper's accumulated knowledge of your deployed assets—Juniper augments the information about your deployed assets by correlating your Mist experience with the information that Juniper maintains in its business systems about those same assets. You can track whether your onboarded assets have the latest software installed, their exposure to security vulnerabilities, known problems, and so on. This correlation is achieved by integrating your Juniper maintained asset information with your organization through the Account Integration workflow by using the email address that you registered through the Juniper Support Portal.

After you enter your registered email address and password in the Account Integration tile on the Organization Settings page, the Account Integration workflow retrieves the Installed Base information of your deployed assets from Juniper’s business systems. It then correlates this information with all your deployed assets and assigns them Juniper Support Insights (JSI) data artifacts, such as location, contract, warranty, hardware and software end of life dates, and so on. You can access these insights on the Organization > Inventory > Installed Base page.

Account Integration 2.0 enhances your support experience by considering not only the primary assets associated with your registered email address but also the complete set of secondary assets. This enhancement ensures that the Installed Base information for all the deployed assets associated with your registered email address and maintained in Juniper’s business systems, covered by an active Juniper support contract, and compatible with Mist Wired and WAN Assurance, is accessible from the Installed Base view.

JSI data artifacts for all onboarded assets—The assets that you onboard may not always completely correlate to the set of assets known by Juniper to be associated with the Admin User that executed the Account Integration workflow. The consequence of which may be that some onboarded assets are left without JSI data artifacts being assigned to them. With this release, following the successful execution of the Account Integration workflow, all onboarded Mist Wired and WAN Assurance assets will be enabled with JSI artifacts.

Asset model number alignment—The assets that you onboard may not always completely correlate with how that asset is identified in different business systems. The consequence of which may be that it is left to you to normalize the asset identification or that some assets are left out of the rendering. With this release, the asset identification conventions used within these environments are now normalized to standard model number. This framework will be maintained and extended as new cloud-compatible assets are released.

The Installed Base tab displays all Junos OS-based devices associated with your organization, including:

• Cloud-connected devices onboarded through the Mist platform.

• Devices linked through the account integration workflow, which includes your primary Juniper Service Direct account and any associated secondary service accounts, provided that the assets are compatible with Wired Assurance and WAN Assurance.

The Installed Base page is divided into two main sections: Stats Panel and Device Table.

The Stats panel provides a high-level visual summary of your device inventory and support metrics.

Use this panel to:

• Quickly assess your organization’s device distribution, hardware and software lifecycle milestones, and contract coverage.

• Perform interactive filtering by clicking on any category to refine the device list in the Device table.

Each category in the panel offers actionable insights to help you monitor device health, plan upgrades, and maintain support coverage.

The categories are:

• Device Models—Displays the number of devices in the organization per model.

  Use it to identify distribution of device models in your organization.

  Click a model to filter the Device table to show only devices of that model.

• Onboarding—Displays the connection status of the devices.

  Use it to track which devices are connected and which are not.

  For each status, you see the percentage of devices with that status.

  • Assured—Onboarded to an Assured service level (Juniper Mist Cloud).

  • Not Onboarded—Not onboarded to Juniper Mist Cloud.

  Click a connection state to filter the Device table by that state.

• Hardware - End of Support—Displays the hardware End of Support (EOS) milestones.

  Use it to identify devices nearing or past their hardware support end date and plan replacements or renewals.

  For each category, you see the percentage of devices in that category.

  The categories are:

  • Expired

  • 0 - 3 months

  • 0 - 12 months

  • > 12 months

• Hardware - End of Life—Displays the End of Life (EOL) milestones.

  Use it to identify devices approaching EOL to schedule migration to newer hardware and avoid operational impact.

  For each category, you see the percentage of devices in that category.

  The categories are:

  • Expired

  • 0 - 3 months

  • 0 - 12 months

  • > 12 months

• Contract State—Displays the contract coverage to ensure JTAC support eligibility.

  Use it to monitor support coverage and prioritize contract renewals.

  For each category, you see the percentage of devices that are currently Supported and Unsupported.

  • Supported—Devices recognized as being covered by an active support contract. These devices are eligible for JTAC support.

  • Unsupported—Devices recognized as not being covered by an active support contract. JTAC support may not be available for these devices until the contract is renewed.

    If you find any data discrepancy, contact Customer Care for resolution. Once resolved, the data will be updated during the next data refresh cycle.

  Click a contract state to filter the Device table by contract state.

  Note:

  • By default, the Supported filter is selected. You can click it to clear the selection.

  • Unsupported devices can still be onboarded and managed within your organization.

• Software - End of Support—Displays the software End of Support(EOS) milestones.

  Use it to identify devices running outdated software and plan upgrades to recommended releases.

  For each category, you see the percentage of devices in that category.

  The categories are:

  • Expired

  • 0 - 3 months

  • 0 - 12 months

  • > 12 months

Provides detailed support insights at the device level, allowing you to perform deeper support analysis and troubleshooting.

Use the table to:

• View comprehensive support insights for each device in your organization.

• Apply filters from the Stats Panel or perform keyword-based searches to refine the device records.

• Drill down into specific devices to get more support insights, including advisories and bug reports.

When you first open the Installed Base page, the table shows only devices with active support contracts. This is because the Supported filter is applied by default.

If you want to see all devices, including those with expired contracts, click the Supported category in the Stats Panel to clear the filter.

Table 1: Fields in the Installed Base Table

Field	Description
Model	The device model For Unsupported devices, a red flag icon is displayed next to the device model. On hover, a pop-up appears indicating that the device is not recognized as being covered by an active support contract and may not be eligible for JTAC support. If you find any data discrepancy, contact Customer Care for resolution. Once resolved, the data will be updated during the next data refresh cycle.
Serial Number	Unique ID mapped to the device.
Status	Service level to which the device is onboarded. Blue checkmark indicates that the device is onboarded to Juniper Mist Cloud. Note: This field appears blank for devices not onboarded to Juniper Mist Cloud.
Device Host Name	Hostname of the device. Note: This field appears blank for devices not onboarded to the organization.
End of Support	Hardware End of Support date for the device.
End of Life	Hardware End of Life date for the device.
Software Release	Junos OS software version installed on the device. Note: This field appears blank for devices not onboarded to the organization.
Suggested Release	Recommended Junos OS software version for the device. Note: This field appears blank for devices not onboarded to the organization.
EOS	End of Service date for the device. Note: This field appears blank for devices not onboarded to the organization.
FRS	Date on which the Junos OS software version was first released. Note: This field appears blank for devices not onboarded to the organization.

• Add Juniper Account—Click Add Juniper Account button and enter your Juniper Support credentials (created through the Juniper Support Portal), to integrate your Juniper resources to your organization. You can associate multiple Juniper accounts with your organization and view all the linked accounts listed on this window.

  Alternatively, you can integrate your Juniper resources with your organization from the Organization Settings page (Organization > Admin > Settings).

• Adopt Devices—You can adopt switches and WAN Edges from Installed Base.

• Export details of all the devices in the CSV format—To export the data, click .

  Note:

  Any non-English characters might appear as special characters when you open the file. To prevent this issue, follow these steps:

  1. Open a new Excel file and then select File > Import > CSV File > Import.

  2. Select the file to be opened and then click Get Data.

  3. In the Text Import Wizard, select Unicode (UTF-8) as the File Origin.
  4. Click Finish.