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View Support Insights for Your Organization

Use the Support Insights page to get a consolidated view of all Juniper assets that you've linked to your organization, including both cloud-connected and non-cloud connected devices.

Before You Begin

Complete these tasks before using the Support Insights page:0

  • Link your Juniper Account—The Support Insights page shows data for Juniper assets with a Juniper support account that you've linked to your Juniper Mist organization. If you haven't yet linked your account, see Integrate Your Juniper Support Account with Juniper Mist.

  • Onboard your devices—The Support Insights page shows data for devices that you've onboarded into this organization. If you haven't yet onboarded all devices, do so, and then they'll be included in the insights.

Navigate to the Support Insights Page

From the left menu, select Organization > Admin > Support Insights.

Or, if you're viewing the Installed Base page, click the Support Insights button near the top-right corner of the page.

Overview of the Support Insights Page

When you integrate your Juniper Account with your Juniper Mist™ organization, the Support Insights page presents actionable intelligence about your Juniper devices. This information is powered by Juniper Support Insights (JSI). With these insights, you can transform your support experience from reactive to focused and proactive.

The Support Insights page includes the Assets dashboard. This dashboard gives you a consolidated view of all the Juniper assets that you've linked to your organization, including both cloud-connected and non-cloud connected devices. With the dashboard, you can monitor all your Juniper assets in one place, track their connection status and warranty coverage, and prioritize support action to minimize operational impact.

Data includes:

  • Model

  • Serial Number

  • Device Host Name

  • Warranty Type

Note:

Integrating your account also gives you access to device-specific support insights on the Installed Base page. See View Juniper Support Insights (JSI) for Your Installed Base.

Tips

  • Use the search box to filter the data based on the characters that you enter.

  • Click a device model to view only data for that model.

  • To export the data, click the Download CSV button.

    Note:

    Any non-English characters might appear as special characters when you open the file. To prevent this issue, follow these steps:

    1. Open a new Excel file and then select File > Import > CSV File > Import.

    2. Select the file to be opened and then click Get Data.

      The window appears.

    3. In the Text Import Wizard, select Unicode (UTF-8) as the File Origin.
    4. Click Finish.