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About the Device-Name Page

Use the Device-Name page to view the overview and inventory details of a device.

To access the Device-Name page:

  1. Select Observability > Health > Troubleshoot Devices.

    The Troubleshoot Devices page appears.

  2. Click a device hostname.

    The Device-Name page appears displaying the Overview and Inventory tabs.

Overview Tab

The Overview tab provides an overall view of the results of health checks that Paragon Automation performs on network devices. These checks are executed to assess the health of various components, such as hardware, software, interfaces, and routing. In addition, Paragon Automation checks the connectivity of the device and its compliance with Center for Internet Security (CIS) benchmarks. Based on the assessment of the health checks, alerts and alarms are generated for the network and listed on the Overview tab.

The events generated from the health checks are classified into different accordion categories. You can use these accordions to view the test results and data collected from the device and its network connectivity parameters. If a device has an issue, the severity of the issue is displayed to the right of the accordion name in the accordion corresponding to the issue. If multiple events with varying severities occur, the highest severity level of the events is displayed. If there are no events in an accordion category, the status is displayed as Healthy.


The severity of the events is not displayed on the Remote Management accordion.

The severity level of the events are categorized as:

  • Urgent Action Needed—Indicates that a critical event has occurred on the device. The functioning of the device is affected and needs urgent user intervention to fix the issue.

  • Action Needed—Indicates that a major event has occurred on the device and needs user action but not urgently. The functioning of the device is affected but not drastically.

  • Being Monitored—Indicates that a minor event has occurred on the device but needs no user action. The device is being monitored.

You can click and expand each accordion to view more information about events. The alerts and alarms are displayed in the Relevant Events section on the right of the accordion. In the relevant events section, the severity of the last two events are displayed.

If there are fewer than two events, hover over View Details to view more information about those events. A pop-up containing information about the device name, description, creation time, the last received time, and the recurrence details of the event appears.

If there are more than two events, click View all Relevant Events. The Events for Device-Name page appears and displays the complete list of events in the corresponding accordion category. The page displays the event details such as severity, timestamp, type, recurrence, and description of each events.

The accordions on this page display the following information:

  • Identity and Location—View general information about the device and the location where the device is installed. You can also view the most recent compliance score recorded for the device and the percentage change from the previous week’s compliance score. See Identity and Location Data of a Device.

  • Remote Management—Displays the result of health checks made on the management connection between the device and Paragon Automation. You can also view details about the system log and latest alarm that the device generated, and the status of the synchronization between the device’s clock and the NTP server. A superuser can release the device from Paragon Automation's management from this accordion. See Remote Management Data and Test Results.

  • Hardware—View the temperature of the chassis and the key performance indicators (KPIs) of all the hardware components. You can view the Security Incident Resource Team (SIRT) advisories for the device that lists the vulnerabilities that affect the device. Click the data-link of an unhealthy hardware component and the Hardware details for Device-name page appears. On this page, you can view a graph of performance, threshold levels, events, and anomalies of the hardware components. See Hardware Data and Test Results.

  • Interfaces—View the power transmitted and received for optical pluggables and data related to incoming and outgoing traffic at the interfaces. Click the data-link of an unhealthy pluggable, the Pluggable for Device-Name page appears and displays the health and functioning of the pluggables. Click the data-link of an unhealthy interface, the Interface for Device-Name page appears and displays information about link state performance and issues, and port flapping issues related to physical interfaces. Click the data-links of input and output traffic to view information and graphs on input and output traffic flow through the interfaces. See Interfaces Data and Test Results.

  • Software—View data such as vendor, software version, device model, SIRT advisories, and so on related to the software installed on the device. The alerts are generated if the device's software is out of compliance, has reached end of life (EOL), or is nearing EOL. You can also view the reliability status of the software on the device. Superusers and network administrators can upgrade a device image from the Software accordion. See Software Data and Test Results.

  • Configuration—View the compliance score of the active configuration and events related to the configuration. You can view details about the rules that did not meet the criteria as defined in the Benchmarks document. Benchmarks documents consist of compliance policies and rules defined by Center for Internet Security (CIS). You can also view the overall compliance of the configuration committed on the device. Superusers and network administrators can also back up a device configuration. See Configuration Data and Test Results.

  • Routing—View the total number of available and unhealthy BGP, OSPF, IS-IS, RSVP, and LDP neighbors. The status on the right of the accordion displays the events related to routing and forwarding on the device. See Routing Data and Test Results.

  • Connectivity—View connectivity data of all connections from the device to neighbors, Internet endpoints, cloud providers, and edge devices. Click the data-link of an unhealthy connectivity parameter to view the Connectivity Details page. On the Connectivity Details page, you can view the connections from the device in a topology view and click View all Relevant Events to view events generated for all connections. You can also run HTTP, DNS and ping tests for all or selected connections by clicking on Retest, and view the test result status and log messages for the device. To view the test results, click the connectivity status (PASSED or FAILED) in the Connections table. See Device Connectivity Data and Tests Results.

For more information on all the accordions, see View Results of Automated Device Tests.

Inventory Tab

Use the Inventory tab to view details about the hardware components of the chassis and associated interfaces, information about licenses applied on the device, and the features available on the licenses. To view inventory of a device, click the Inventory tab on the Device-Name page. The inventory tab displays the following information:

  • Chassis—View the list of all the hardware components present on the chassis, and the associated physical interfaces. For more information, see About the Chassis Tab.

  • Interfaces— View details of the interfaces present on the chassis, line cards, FPCs, and PICs. You can view and modify the administration status and the description of the interfaces. For more information, see About the Interfaces Tab.

  • Licenses—View details about the licenses applied on the device, and information on the number of features available per license. You can add, remove, filter, and sort licenses from this page. For more information, see About the Licenses Tab.

  • Features—View the inventory of the features associated with the licenses that you added. Paragon Automation requires that you add a license to activate a feature for a device. For more information, see About the Features Tab.