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Returning the PTX5000 Chassis or Components

Displaying PTX5000 Component Serial Numbers

Before contacting Juniper Networks, Inc. to request a Return Materials Authorization (RMA), you must find the serial number on the PTX5000 or component. To list all of the PTX5000 components and their serial numbers, enter the following command-line interface (CLI) command:

Most components also have a small rectangular serial number ID label (see Figure 1) attached to the component body.

Figure 1: Serial Number ID Label Serial Number ID Label 

PTX5000 Component Serial Number Locations

Horizontal Air Filter Serial Number Label

The serial number label is located on the horizontal air filter as shown in Figure 2.

Figure 2: Horizontal Air Filter Serial Number LabelHorizontal Air Filter Serial Number Label

Chassis Serial Number Label

The serial number label is located on the chassis as shown in Figure 3.

Figure 3: Chassis Serial Number LabelChassis Serial Number Label

CCG Serial Number Label

The serial number label is located a shown in Figure 4.

Figure 4: CCG Serial Number LabelCCG Serial Number Label

Control Board Serial Number Label

The serial number label is located as shown in Figure 4.

Figure 5: Control Board Serial Number LabelControl Board Serial Number Label
Figure 6: CB2-PTX Control Board Serial Number LabelCB2-PTX Control Board Serial Number Label

Craft Interface Serial Number Label

The serial number label is located as shown in Figure 7.

Figure 7: Craft Interface Serial Number LabelCraft Interface Serial Number Label

Horizontal Fan Tray Serial Number Label

The serial number label is located as shown in Figure 8.

Figure 8: Horizontal Fan Tray Serial Number LabelHorizontal Fan Tray Serial Number Label

Vertical Fan Tray Serial Number Label

The serial number label is located as shown in Figure 9.

Figure 9: Vertical Fan Tray Serial Number LabelVertical Fan Tray Serial Number Label

FPC Serial Number Label

The location of the FPC serial number label depends on the FPC model number, as shown in Figure 10, Figure 11, and Figure 12.

Figure 10: FPC-PTX-P1-A Serial Number LabelFPC-PTX-P1-A Serial Number Label
Figure 11: FPC2-PTX-P1A Serial Number LabelFPC2-PTX-P1A Serial Number Label
Figure 12: FPC3-PTX-U2 and FPC3-PTX-U3 Serial Number LabelFPC3-PTX-U2 and FPC3-PTX-U3 Serial Number Label

PIC Serial Number Label

The serial number label for the 10-Gigabit Ethernet PIC is located on the PIC as shown in Figure 13.

Figure 13: 10-Gigabit Ethernet PIC Serial Number Label10-Gigabit Ethernet PIC Serial Number Label

The serial number label for the 40-Gigabit Ethernet PIC is located on the PIC as shown in Figure 14.

Figure 14: 40-Gigabit Ethernet PIC Serial Number Label40-Gigabit Ethernet PIC Serial Number Label

The serial number label for the 100-Gigabit Ethernet PIC is located on the PIC as shown in Figure 15.

Figure 15: 100-Gigabit Ethernet PIC Serial Number Label100-Gigabit Ethernet PIC Serial Number Label

The serial number label for the 100-Gigabit Ethernet CFP2 PIC is located on the PIC as shown in Figure 16.

Figure 16: 100-Gigabit Ethernet CFP2 PIC Serial Number Label100-Gigabit Ethernet CFP2 PIC Serial Number Label

PDU Serial Number Label

The serial number label is located as shown in Figure 17 and Figure 18).

Figure 17: DC PDU Serial Number LabelDC PDU Serial Number Label
Figure 18: AC PDU Serial Number LabelAC PDU Serial Number Label

PSM Serial Number Label

The serial number label is located as shown in Figure 19 and Figure 20.

Figure 19: DC PSM Serial Number LabelDC PSM Serial Number Label
Figure 20: AC PSM Serial Number LabelAC PSM Serial Number Label

Routing Engine Serial Number Label

The serial number label is located as shown in Figure 21.

Figure 21: Routing Engine Serial Number LabelRouting Engine Serial Number Label
Figure 22: RE-PTX-X8-64G Routing Engine Serial Number LabelRE-PTX-X8-64G Routing Engine Serial Number Label

SIB Serial Number Label

The serial number label is located as shown in Figure 23 and Figure 24.

Figure 23: SIB Serial Number LabelSIB Serial Number Label
Figure 24: SIB2 Serial Number LabelSIB2 Serial Number Label

Contact Customer Support to Obtain Return Material Authorization

If you are returning a device or hardware component to Juniper Networks for repair or replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC).

After locating the serial number of the device or hardware component you want to return, open a service request with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.

Before you request an RMA number from JTAC, be prepared to provide the following information:

  • Your existing service request number, if you have one

  • Serial number of the component

  • Your name, organization name, telephone number, fax number, and shipping address

  • Details of the failure or problem

  • Type of activity being performed on the device when the problem occurred

  • Configuration data displayed by one or more show commands

You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:

Note:

For international or direct-dial options in countries without toll free numbers, see https://support.juniper.net/support

If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.

The support representative validates your request and issues an RMA number for return of the component.

Tools and Parts Required to Remove Components from a PTX5000

To remove components from the PTX5000 or the PTX5000 from a rack, you need the following tools and parts:

  • 2.5-mm flat-blade (–) screwdriver, for detaching alarm relay terminal block

  • 7/16-in. (11-mm) nut driver

  • Blank panels to cover empty slots

  • Electrostatic bag or antistatic mat, for each component

  • Electrostatic discharge (ESD) grounding wrist strap

  • Flat-blade (–) screwdriver

  • Mechanical lift (for the chassis)

  • Phillips (+) screwdrivers, numbers 1 and 2

  • Rubber safety cap for fiber-optic interfaces and cable

  • Wire cutters

Packing the PTX5000 for Shipment

To pack the PTX5000 for shipment:

  1. Retrieve the shipping crate and packing materials in which the PTX5000 was originally shipped. If you do not have these materials, contact your Juniper Networks representative about approved packaging materials.
  2. Attach an electrostatic discharge (ESD) grounding strap to your bare wrist, and connect the strap to one of the ESD points on the chassis.
  3. On the console or other management device connected to the primary Routing Engine, enter CLI operational mode. To power off the PTX5000, see Powering Off the PTX5000.
  4. Disconnect power from the PTX5000. For instructions, see the procedure to disconnect power inReplacing a PTX5000 120-A DC PDU.
  5. Remove the cables that connect to all external devices..
  6. Remove all Field Replaceable Units (FRUs) from the PTX5000.
  7. Remove the PTX5000 from the rack. Place the mechanical lift platform under the router, unscrew and remove the mounting screws from the rack, and move the router to the shipping crate.
  8. Place the PTX5000 in the shipping crate or onto the pallet. If on a pallet, bolt the router to the pallet.
  9. Cover the PTX5000 with an ESD bag and place the packing foam on top of and around the router.
  10. Replace the accessory box on top of the packing foam.
  11. Securely tape the box closed or place the crate cover over the PTX5000.
  12. Write the RMA number on the exterior of the box to ensure proper tracking.

Packing PTX5000 Components for Shipment

To pack and ship individual components:

  • When you return components, make sure they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.

  • Use the original shipping materials if they are available.

  • Place individual boards in electrostatic bags.

  • Write the RMA number on the exterior of the box to ensure proper tracking.

CAUTION:

Do not stack any of the PTX5000 components.