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Locating the Serial Number on a JA2500 Junos Space Appliance or Component

If you are returning a JA2500 Junos Space Appliance or hardware component to Juniper Networks for repair or replacement, you need to provide the serial number of the appliance or component to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain Return Materials Authorization (RMA) number. If the JA2500 appliance is operational and you can access the Junos Space CLI, you can list serial number of the appliance using a shell command. If you do not have access to the Junos Space CLI, you can find the serial number on the ID label present on the physical appliance or component.

Note:

To find the serial number on the physical appliance component, you need to remove the component from the appliance chassis, for which you must have the required parts and tools available. See Installing and Removing JA2500 Junos Space Appliance Hardware Components for more information.

Listing the JA2500 Appliance Details using the Junos Space CLI

Before you begin, ensure that you have connected the Junos Space appliance to a management console. For more information, refer to theConnecting a Junos Space Appliance to a Management Console topic.

To find the appliance serial number, do the following:

  1. Log in to the appliance as the admin user.

    The Junos Space Settings Menu appears.

  2. Type 6, which is the (Debug) run shell option.

    You are prompted to enter your password.

  3. Type the password for the admin user and press Enter.

    You are taken to the shell.

  4. To view the information about the appliance, execute the following command:

    The serial number is displayed in the output of the command, as shown in the following sample output.

Locating the Chassis Serial Number ID Label on a JA2500 Appliance

The serial number of a JA2500 appliance is displayed on the appliance chassis. To locate the serial number of the JA2500 appliance, see the label at the rear panel of the chassis, as shown in Figure 1.

Figure 1: Chassis Serial Number on the Rear PanelChassis Serial Number on the Rear Panel
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Label with serial number

 

Locating the Serial Number ID Labels on FRUs in the JA2500 Appliance

The cooling fans, hard disks, and power supply modules installed in the JA2500 appliance are field-replaceable units (FRUs). For each of these FRUs, you must remove the FRU from the appliance chassis to see the serial number ID label of the FRU.

  • AC Power Supply Module—The serial number ID label is on the top of the AC power supply module.

  • Cooling Fan—There is no serial number on the cooling fan; use the appliance serial number instead.

  • DC Power Supply Module—The serial number ID label is on the top of the DC power supply module.

  • Hard Disks—The serial number ID label is on the top of the hard disk.

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