Contacting Customer Support to Obtain Return Materials Authorization for Junos Space Appliances

If you are returning a Junos Space Appliance or hardware component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC).

After locating the serial number of the appliance or hardware component that you want to return, open a service request with JTAC through the Web or by telephone.

For instructions on locating the serial number of the appliance or hardware component you want to return, see Locating the Serial Number on a JA2500 Junos Space Appliance or Component.

Before you request an RMA number from JTAC, be prepared to provide the following information:

• Your existing service request number, if you have one

• Serial number of the appliance or component

• Your name, organization name, telephone number, fax number, and shipping address

• Details of the failure or problem

• Type of activity being performed on the appliance when the problem occurred

You can contact JTAC 24 hours a day, seven days a week through the Web or by telephone:

• Service Request Manager: http://support.juniper.net/support/

• Telephone: +1-888-314-5822, toll free in U.S., Canada, and Mexico

If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.

The support engineer validates your request and issues an RMA number for the return of the component.