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    Returning an NSM4000 Appliance or Component for Repair or Replacement

    If you need to return an NSM4000 appliance or hardware component (field-replaceable unit [FRU]) to Juniper Networks for repair or replacement:

    1. Determine the serial number of the appliance or component. For instructions, see Locating the Serial Number on an NSM4000 Appliance or Component.
    2. Obtain a Return Materials Authorization (RMA) number from JTAC as described in Contacting Customer Support to Obtain Return Materials Authorization for NSM4000 Appliances.

      Note: Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA number. Refused shipments are returned to the customer through collect freight.

    3. Pack the appliance or component for shipping as described in Packing an NSM4000 Appliance or Component for Shipping.

    For more information about return and repair policies, see the customer support page at

    Published: 2014-10-30