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About the ServiceNow Configuration Page


To access this page, select Administration > Insights Management > ServiceNow Configuration.

You can configure your ServiceNow account to create tickets for incidents.

Tasks You Can Perform

You can perform the following tasks from the ServiceNow Configuration page:

  • Configure your ServiceNow account.

  • Reset the already configured ServiceNow account details.

Field Descriptions

Table 1 provides guidelines on using the fields on the ServiceNow Configuration page.

Table 1: Fields on the ServiceNow Configuration Page



ServiceNow Instance URL

Specify the URL of your ServiceNow account.

Ensure that you have provided the correct URL. For example,


Specify the username to access the ServiceNow instance URL.


Specify the password to access the ServiceNow instance URL.

After you configure the ServiceNow account successfully, you can start creating ServiceNow tickets for any incident on the Monitor > Insights > Incidents page. Expand an incident and click Create Ticket.