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Creating and Handling a Service Recovery Request


The Service Recovery feature functions within the pre-staging operation of the Network Activate application. Service Recovery has two parts.

First, Service Recovery parses each device’s configuration searching for service configurations and existing Network Activate service elements (E-Line services, Layer 2 circuits, routing instances, firewalls, policy options, routing options, and OAM interface branches of Junos Space configurations that are being processed).

Second, Service Recovery stitches the service elements by identifying related service attributes across devices, such as VCIDs for Martini services and route targets for Kompella (L2VPN) services, to form Network Activate services.


When you attempt to recover E-LAN and IP services using the Service Recovery feature, you must not select any service templates that are attached with such services for recovery. The basic configuration of services is recovered in such a scenario. This is an expected behavior with performing a service recovery for E-LAN and IP services. For E-Line services, you can recover QoS templates that are attached with such services.

A wizard is available to create a Service Recovery request in an intuitive and easily-navigable format. The settings that you can configure in the service order are organized in separate pages of the wizard, which you can launch by clicking the appropriate buttons at the top of the Create Service Recovery Request page. Alternatively, you can proceed to the corresponding setting-related pages by clicking the Back and Next buttons at any point in the wizard during the creation of the Service Recovery request.

To perform Service Recovery, in the Network Services > Connectivity task pane, select Service Recovery > Recover Services. Initially, Service Recovery generates the following Alert message, which describes the process you are about to start and recommends saving previously recovered services.

To create a service recovery request:

  1. From the View selector, select Service View.

    The workspaces that are applicable to routing and tunnel services are displayed.

  2. Click the Build icon in Service View of the Connectivity Services Director banner.

    The functionalities that you can configure in Build mode are displayed on the Tasks pane.

  3. From the View pane, select the Network Services > Connectivity node without expanding the tree and selecting a type of service.

    The tasks that are applicable for the different connectivity services are displayed on the Tasks pane.

  4. From the Network Services > Connectivity Tasks pane, select Service Recovery > View Recovered Services.

    The Service Recovery page is displayed with a list of recovered services.


    The Latest Recovery Job field at the top of the page displays the job ID and job status in blue hyperlink. Click the hyperlink in the job ID and status to open the Job Details dialog box. The job ID, start and end times of the job, percentage of completion, and status of the job are displayed. Click Close to close the job dialog box.

  5. The Create Service Recovery Request wizard contains two pages— Select Service Recovery Options and Review.

    In the Select Service Definition page of the wizard, you can select one or more service types: E-Line, E-LAN, and IP.

    The Select Service Definition table on the of the Select Service Recovery Options page of the wizard also presents a table that lists the names of all services of the selected Service Type.

    The Select Devices and Filter Criteria sections of the Select Service Recovery Options page of the wizard displays the devices and filters, with the devices listed in the Name column. You can specify a VCID Range and Route target range to complete the definition of the service recovery profile search.

    The following topics describe the different pages of the Create Service Recovery Request wizard: