Trapeze Customer Assistance
Welcome Trapeze Customers!
During our Trapeze Wireless LAN integration phase please continue to use the Self Service Portal at: http://www.trapezenetworks.com/support/support_portal_login/ for WLAN Support. Juniper will migrate WLAN Support into our Juniper Care support tools, applications and content in the Juniper Customer Support Center (CSC) at which time you will be contacted by Juniper to register for access to the CSC and the Trapeze Self Service Portal will be retired.
Contact Technical Support
Please provide the following information when you contact us: Company and location; Trapeze model number(s); Trapeze serial number(s)
WLAN Self Service Portal: http://www.trapezenetworks.com/support/support_portal_login/
WLAN Support Email: support@trpz.com
WLAN Technical Support Telephone Numbers:
USA:
866.877.9822 or +1.925.474.2400
M - F, 7am to 5pm PT
24 x 7 x 365 network-down emergency paging
EMEA and APAC:
+31(0)35.64.78.193
M - F, 8am to 5pm
Central European Time (UTC/GMT +1 hr)
AND
M - F 8am to 5pm
China Standard Time (UTC/GMT + 8 hr)
24 x 7 x 365 network-down emergency paging
All other locales:
+1.925.474.2400
M - F, 7am to 7pm PT
24 x 7 x 365 network-down emergency paging
