401 Authorization Required Error for Non-Default Admin Users on Conductor GUI

Users assigned the admin role (other than the default admin user) encounter "HTTP 401 Unauthorized" errors when accessing router views, logs, or FIB tables via the Conductor Web UI.

Issue ID: I95-66127 Last Updated: 2026-09-18
Introduced in SSR Version: 7.1.6

Problem

When logged into the Conductor Web UI using an account configured with the admin role other than the built-in default admin account, users may encounter persistent 401 Authorization Required or 401 Unauthorized errors when viewing or refreshing router-specific monitoring and diagnostic pages.

The built-in default admin user account uses a pre-established trust session and is unaffected by this issue.

Release Notes

Severity

Major
Could seriously affect system operation, maintenance, administration, and related monitoring tasks.

Attribute	Details
Status	Resolved
Resolved In	7.1.7
Product	SSR Conductor & Routers
Functional Area	Web GUI / RBAC / Authentication Service (dredd)

Workaround

Juniper provides the following workaround until the system is upgraded to a release where this issue has been resolved (see above):

• Use the Built-in admin Account: Log in to the Conductor Web UI directly using the default built-in admin user when monitoring managed routers, reviewing router logs, or inspecting FIB tables.