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Verify and Troubleshoot

To verify if the installation is successful, you must log into the VM IP through an SSH connection. Use the following default credentials:

User: cliadmin

Password: abc123

After you have logged in, you will be prompted to change the default credentials.

Log in with your new credentials and run the following commands:

  • service healthmonitor status command to view the installation status.

  • list /var/log/cluster-manager command to list the log file.

  • show file /var/log/cluster-manager/cluster-manager-service.log command to view the content of the log file.

  • remotecopy /var/log/cluster-manager/cluster-manager-service.log <username>@<hostname>:<remote path to copy the log file> command to copy the file to a remote location for troubleshooting.

    To check the disk partitions and storage, run the following CLI commands:

    • show storage space—command to view the disk partitions

    • show storage partition—command to check free and used space

    For more information, see show storage.

Troubleshoot Using UI

You can generate and download the system logs for issues related to feature groups such as device management, policy management, and log analytics. A feature group is a logical grouping of related microservices whose logs are required to debug an issue.

Before You Begin

See Log In to the Juniper Security Director Web UI.

To generate the system logs:

  1. Select Admin > System Management > System Logs.

    The System Logs page is displayed.

  2. Select the feature group.

  3. In the Timespan drop-down field, select the period for which you want to generate the logs.

  4. Click Generate Log Package.

    A job is created for the log generation process. The details are displayed on the top of the page. Select Admin > Jobs to view the job. On the Jobs page, you can monitor the status of log generation process.

    After the job is finished, a link is created on the System Logs page to download the logs. System logs will be downloaded as a tgz file and shared with the Juniper Networks support team to analyze the root cause of the issue.