Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?


Use the Reachability Test

You can refer to the following usage notes to get a better understanding of the features in the reachability test tool.

  • While this feature is generally intended to help troubleshoot device onboarding, you can use it any time to check device reachability.

  • The color coding for the test results is as follows:

    • Green = pass

    • Yellow = error (unable to test)

    • Red = fail

    • Any items with yellow or red status will include a message with more detail about the issue.

To access the tool:

  1. Navigate to the Configuration > Sensor > Diagnostics page from the left navigation panel, and select the Reachability tab.
  2. In the Device Reachability tool, select the desired device from drop-down menu.
  3. Click the Test button.
  4. After a few moments, the test results appear.

    The example above shows that the ping test and the SSH tests were successful.