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About the Change Request History Page

To access this page, click Configure > Change Management > Change Request History.

Use the Change Request History page to view the history of all the updated change requests. You click on the request name to view more details about the changes.

Tasks You Can Perform

You can perform the following tasks from this page:

  • Click the request name to view the details of the changes.

  • Click the update Job ID to view job details of each change request.

Field Descriptions

Table 1 provides guidelines on using the fields on the Change Request History page.

Table 1: Fields on the Change Request History Page



Request Name

Name of the change submit request.

Click the request name to view the following information:

  • Summary of changes

  • Delta of changes

  • Compare the changes between change requests

  • List of affected devices


Specifies if the policy has any dependencies with other policies

For all the successfully updated change requests, this field is shown as None.

Policy Name

Specifies the name of the policy for which the change request has been created.

Service Type

Specifies the service type of the policy. For example: Firewall, NAT

Ticket Number

Specifies the ticket number of a change request.


Specifies the description of the change request. This field is autopopulated from the comments the user enters while saving changes to the policy. If user performs multiple saves, this field is populated with a concatenated list of all saved comments.

Created By

Specifies the name of the requester.

Request Created

Specifies the change request created date and time.


Specifies the priority of the change request.


Specifies the comments entered by the approver while approving the change request.

Approved By

Specifies the name of the approver who has approved the change request.

Updated By

Specifies the name of user who has updated the approved change request.

Update Job ID

Specifies the job ID of the update. Click the job ID to view the complete job details.

Update Date

Specifies the date and time of the change request update.