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Claim a Juniper Access Point

You need to claim an access point (AP) to be able to manage the AP from the Juniper Mist cloud. You'll need a claim code or an activation code to claim an AP. You can claim an AP by using one of the following methods:

  • Mist AI Mobile App

  • A Web browser

Obtain the Claim Code or Activation Code for an AP

You can claim either a single AP using a claim code or multiple APs using an activation code. You can use any of these methods to claim an AP:
  • To claim a single AP, use the claim/QR code located on the rear of the AP.
  • To claim multiple APs, you'll need to use an activation code. When you purchase multiple APs, we provide you with an activation code along with your PO information.

Claim an AP Using a Web Browser

You can onboard a single AP or multiple APs using a Web browser. If you're onboarding a single AP, use the claim code or QR code located on the rear of the AP. If you're onboarding multiple APs, use the activation code that is listed in your purchase order.


You can simultaneously claim multiple APs and activate the subscriptions listed in the PO using the activation code. See Activate a Subscription.

To claim an AP using a Web browser:

  1. Log in to your account at

    If you don't have an account, see Create a Mist Account and Organization for details about creating one.

  2. Go to Organization > Inventory > Access Points and click Claim APs.
  3. Enter the activation code or claim code.
  4. (Optional) Select the site to which you want to assign the AP.
    You can choose to assign the AP to a primary site (default) or any other site. If you want to assign the AP to a site later, clear the Assigned claimed APs to site check box.
  5. (Optional) Select the Generate names for APs, with format: check box and enter a name format for the AP.
    You can use this option only if you are assigning the AP to a site.

    You can also choose to rename and assign an AP to a site after you claim the AP.

  6. Click Claim.
    Review the information and close the window.

Claim an AP Using the Mist AI Mobile App

To onboard a single AP using the Mist AI mobile app from your mobile phone:

  1. Download and install the Mist AI app from the Google Play Store or Apple App Store.
  2. Open the Mist AI app and log in using your account credentials.
    If you do not have an account, see Create a Mist Account and Organization for details about creating one.
  3. Select your organization.
  4. Tap the site to which you want to assign the AP.
  5. Ensure that the Access Points tab is selected and tap +.
  6. Locate the QR code on the AP. The QR code is located on the rear panel of the AP.
  7. Focus the camera on the QR code.
    The app automatically claims the AP and adds it to your site. You'll see the new AP listed under the Access Points tab.
  8. Tap the AP to view its details.

    You can perform various tasks from the AP details screen such as renaming the AP, setting it on a floor plan, releasing an AP, or even adding a photo. Simply tap the option and you can update the details. To rename an AP, tap the AP name and enter a new name.

    To place an AP on a floor plan, tap Place on map. You need to have a floor plan already set up in Location > Live View in the Mist to use this option. See Adding and Scaling a Floorplan.

    After you place the AP on the floor plan, you'll see more details such as the position of the AP and the height at which the AP is mounted (default value that you can modify).