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NAC Client Insights

Investigate issues affecting NAC clients.

Finding the NAC Client Insights

Go to the Insights page, click the context menu at the top of the page, then click NAC Client on the left, and then click the client that you want to view.

NAC Client Events

Click an event to see a summary on the right side of the page.

Example NAT Client Event on the Insights Page
Note:

NAC Client Events appear on the Insights page when you select a NAC client as the context.

Options:

  • Use the tabs at the top of this section to show all, good, neutral, or bad events.

  • To select the event types to include, click the settings button at the top-right corner of the NAC Client Events section. For more information, see NAC Client Event Types.

  • Links—Click a link to view more information.

NAC Client Event Types

To select the event types to include, click the settings button at the top-right corner of the NAC Client Events section. In the Event Filter pop-up window, select or clear the check boxes to show or hide the events. Click OK to save your settings.

Table 1: NAC Client Event Types

Positive Client Events

Neutral Client Events

Negative Client Events

  • NAC IDP Group Lookup Success

  • NAC Client Certificate Validation Success

  • NAC Server Certificate Validation Success

  • NAC IDP Authentication Success

  • NAC Client Access Allowed

  • NAC MDM Lookup Success

  • NAC Client User Certificate Validation Success

  • NAC Client Machine Certificate Validation Success

  • NAC CoA Disconnect

  • NAC CoA Reauthenticate

    NAC Client PSK Lookup Success

    NAC Firewall Client Login Success

    NAC Firewall Client Logout Success

    NAC EDR Lookup Success

    NAC EDR Poll Status

    NAC EDR Dynamic Update

    NAC MDM Dynamic Update

    NAC Client Redirected

    NAC Guest Registered

  • NAC MDM Device Not Found

  • NAC Client IP Learned

    NAC Client Session Ended

  • NAC Client PSK Not Found

  • NAC Client Session Started

  • NAC EDR Device Not Enrolled

  • NAC IDP Group Lookup Failure

  • NAC IDP Lookup Failure

  • NAC Client Certificate Validation Failure

  • NAC Server Certificate Validation Failure

  • NAC Client Certificate Expired

  • NAC IDP Unknown

  • NAC IDP Unreachable

  • NAC IDP Admin Config Failure

  • NAC IDP User Lookup Failure

  • NAC IDP Authentication Failure

  • NAC Client Access Denied

  • NAC MDM Lookup Failure

  • NAC IDP User Disabled

  • NAC Client User Certificate Validation Failure

  • NAC Client Machine Certificate Validation Failure

  • NAC Client User Certificate Expired

  • NAC Client Machine Certificate Expired

  • NAC Client Certificate Revoked

  • NAC Client User Certificate Revoked

  • NAC Client Machine Certificate Revoked

  • NAC Firewall Client Login Failure

  • NAC Firewall Client Logout Failure

  • NAC EDR Lookup Failure

  • NAC Guest Login Failed

  • NAC Client Auth Throttled Repeated Failures

Current Values for NAC Clients

The Current Values section appears toward the bottom of the Insights page.

Note:

The values in this section don't change when you adjust the time range selection at the top of the page.

When you select a NAC client as the context, this section includes:

  • Properties—Details such as User, MAC address, Auth Type, Client Type, VLAN ID, and more

  • Connection Status—Details such as State, Client Type, and NAS Vendor