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Insights: Client Events

SUMMARY Investigate issues affecting wireless clients, such as cell phones and laptop computers.

You can use the Insights dashboard to view Client Events.


To find the Insights dashboard, select Monitor > Service Levels from the left menu of the Juniper Mist portal, and then click the Insights button. To get started with the Insights dashboard, see Insights Overview.

Client Events appears on the Insights dashboard when a site, AP, or client is selected from the context menu at the top of the Monitor page.

Monitor Page Context Options

Selecting the Client Event Types

To select the event types to include, click the settings button at the top-right corner of the Client Events section.

Location of the Settings Button for Client Events

In the Event Filter pop-up window, select or clear the check boxes to show or hide the events. Click OK to save your settings.

Event Filter Options for Client Events
Table 1: Client Event Types

Positive Client Events

Neutral Client Events

Negative Client Events

  • 11r Association

  • 11r FBT Success

  • 11r Reassociation

  • 11r Roam

  • Association

  • Authentication

  • Authorization & Association

  • Authorization & Reassociation

  • Client Joined Call

  • Client Left Call

  • DHCP Success

  • DHCPv6 Success

  • DNS Success

  • Gateway ARP Success

  • MAC Auth Success

  • NAC Client Access Allowed

  • NAC Client Certificate Validation Success

  • NAC IDP Authentication Success

  • NAC IDP Group Lookup Success

  • NAC IDP User Lookup Success

  • NAC MDM Lookup Success

  • NAC Server Certificate Validation Success

  • OKC Association

  • OKC Reassociation

  • OKC Roam

  • PMKC Association

  • PMKC Reassociation

  • Portal Auth Success

  • Portal Redirection In Progress

  • Reassociation

  • 802.11 Auth Denied

  • AP Deauthentication

    • Exclude Client Inactivity

  • Client Deauthentication

  • Client Roamed Away

  • DHCP Inform Timed Out

  • Disassociation

    • Exclude Client Leaving BSS

  • Local Support Page

  • Portal Redirection Processed

  • SA Query Timed Out

  • 11r Auth Failure

  • 11r FBT Failure

  • 11r Key Lookup Failure

  • AirWatch Failure: Not Enrolled

  • ARP Timed Out

  • Association Failure

  • Authorization Failure

  • Bad IP Assigned

  • Blocked: Policy Lookup Failure

  • Blocked: Repeated Authorization Failure

  • Blocked: Static DNS Address

  • Blocked: Static IP Address

  • Client Disconnected From Call

  • DHCP Denied

  • DHCP Terminated

  • DHCP Timed Out

  • DHCPv6 Denied

  • DHCPv6 Terminated

  • DHCPv6 Timed Out

  • DNS Failure

  • Excessive ARPing

  • Gateway ARP Timeout

  • Gateway Spoofing

  • MAC Auth Failure

  • NAC Client Access Denied

  • NAC Client Certificate Expired

  • NAC Client Certificate Validation Failure

  • NAC IDP Admin Config Failure

  • NAC IDP Authentication Failure

  • NAC IDP Group Lookup Failure

  • NAC IDP Lookup Failure

  • NAC IDP Unknown

  • NAC IDP Unreachable

  • NAC IDP User Lookup Failure

  • NAC MDM Lookup Failure

  • NAC Server Certificate Validation Failure

  • OKC Auth Failure

  • Portal Auth Failure

  • Radius DAS Notify

  • SAE Auth Failure

Viewing Additional Information

The Client Events list provides access to more information. Click an event to see a summary on the right side of the page, as shown in the following example.

Client Events Example

The summary includes these features:

  • Client and AP Hyperlinks—Click a hyperlink to view more information. If you click the Client hyperlink, the Insights page will reload, showing only the events for that client. If you click the AP link, you'll go to the Access Points page for the selected AP.

  • Packet Capture—Juniper APs have a built-in packet buffer. For certain events such as authorization failures, Juniper Mist keeps the buffer information and makes it available as a dynamic packet capture. Click Download Packet Capture to save the file. You can then open the file and analyze the details.