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Troubleshoot Applications Using the Conversational Assistant

To troubleshoot an application, Marvis maps the wired or wireless client (based on its MAC address) to its corresponding application session (based on IP address). Marvis uses this mapping information to present the entire client to cloud view or application view, as experienced by the client. Marvis categorizes Issues experienced by the client when using an application into Wireless, Wired, or WAN, with each category highlighting the relevant issues.

Marvis displays the troubleshooting results for a client based on the application data the WAN edge device collects. The WAN edge device can be either a Juniper Networks® SRX Series Firewall or a Juniper® Session Smart™ Router. You can troubleshoot application issues using the Troubleshoot option or natural language as described in the following sections.

Troubleshoot Applications Using the Menu

To troubleshoot an application using the menu option in the conversational assistant:

  1. In the conversational assistant window, select Troubleshoot > Application.

  2. Enter the application name.

    Marvis displays the list of sites that use this application.

  3. Select a site.

  4. Select a device from the list.

  5. Select a session.

    Marvis displays the Client - Application topology view. This view shows you the Wireless, Wired, and WAN categories and the status of each category. You can click any category to view issues that the device experienced when using the application.

    • Click the device to view client details like the name and MAC address.

    • Click Wireless to view the AP(s) that the device connected to for the longest time during the application session. This view also displays any issues that the AP or APs experienced.

    • Click Wired to view the associated switches and the issues that they experienced.

    • Click WAN to view the associated WAN edge devices and the issues that they experienced.

    • Click the application to view the application details, such as server name or IP address.

    Note:

    Marvis includes ISP in the topology view if the ISP information is available.

    If your network contains only a Juniper WAN edge device and no other Juniper devices, the topology view displays only the corresponding categories such as WAN and application. The IP address of the device's application session identifies the device.

Troubleshoot Applications Using Natural Language

In the conversational assistant window, you can also type your query in natural language to troubleshoot applications. Here are a few examples:

  • why zoom sessions dropped for <client>

  • show outlook problems in <site> today

  • troubleshoot instagram