May 20, 2025

Monitor Packet Drop Anomalies

Use the congestion classifier in the Router Throughput SLE to track the duration of time (in minutes) when packet drops degrade throughput on egress interface queues. Juniper Routing Assurance continuously monitors the queues with the most drops. The Root Cause Analysis section of the Throughput SLE page highlights the impact of packet drops on the throughput SLE score. Network administrators can use these insights to optimize queues and improve network performance.

You can:

• View the duration (in minutes) when the network experienced congestion.

• View the specific interfaces and their queues which have the most drops.

You can use the Congestion classifier to assess whether a specific queue needs optimization. Optimizing output queue properties can significantly reduce the number of tail drops. You can configure the output queue properties from the router's CLI.

[See Router Throughput SLE.]

Enhancement to Routers:Router Name Page

The Routers:Router Name page provides seamless access to detailed information about an onboarded router. Administrators can now view details of the router front panel, port summary, detailed physical inventory, and SIRT advisories and, PBNs from within this page.

The new tabs display device vulnerabilities report for your onboarded routers:

• SIRT—Security Incident Response Team (SIRT) advisories provide information about the vulnerabilities and potential security risks that might affect your routers.

• PBN—Proactive Bug Notifications (PBNs) notify you about known software issues affecting your routers and help you take preventative action.

The Overview tab displays router summary details such as router attributes, status indicators, support contracts, hardware EOL dates, software EOL dates and so on. Previously, you could view the device vulnerabilities report only under the Installed Base tab on the Inventory page. With this enhancement, you can view the router details and the vulnerability information on the same page.

[See About the Routers:Router Name Page.]

AI-assisted Issue Resolution with Marvis

Use our AI-powered conversational assistant, Marvis, to proactively resolve issues without having to create a support request.

Before you proceed to create a support ticket, start a conversation with Marvis to get instant assistance with troubleshooting and resolving issues. You can either use a prompt template to begin the conversation or enter a custom query. Marvis scans a range of documentation and generates tailored responses, suggests related questions, and provides links to relevant support resources to help you troubleshoot, configure, or understand features instantly without waiting for human assistance. You can ask follow-up questions to refine the search results and get additional clarifications.

With the help of Marvis, you can try to resolve issues, reduce the need to create support tickets, and accelerate the time to resolution. You also have the option to provide feedback on your experience with the AI-assisted issue resolution process.

To access this feature, navigate to the Help menu (?) on the top-right corner of the banner, click Support Tickets > Create a Ticket > How can I help you today?. If your issue needs deeper investigation and require assistance from the support team, you can proceed to create a support ticket at any time.

[See Create a Support Ticket.]