About the Inventory Page

The Inventory page lists the devices in an organization.

To access the Inventory page, click Organization > Inventory on the navigation menu.

Tasks You Can Perform

You can perform the following tasks on the Inventory page:

View Juniper-maintained support information for all the Juniper Networks devices associated with your organization, whether they are directly connected to the cloud or linked to your organization through the account integration workflow from the Installed Base (Organization > Inventory > Installed Base) page.

Note:

To access Juniper-maintained asset information about the Juniper Networks devices from the Installed Base page, you (superuser) must first link your Juniper account to your organization.

To integrate your Juniper account with the organization:

Click Add Juniper Account on the Installed Base page.

The Add Juniper Account pop-up appears.
Enter you Juniper support credentials (created through the Juniper Support Portal).
Click Add.

On successful integration, the primary account associated with your credentials is listed in the Linked Accounts section. The Linked Account section also lists other primary accounts that are currently linked to the organization.

Alternatively, you can link your account to the organization from the Settings page (Organization > Settings > Juniper Account Integration). If you no longer wish to view Juniper-maintained asset information for devices associated with an account in your organization, you can unlink the account from this page. This removes the devices associated with the account from the organization. For more information, see Integrate Your Juniper Support Resources to Your Organization.

Use the Installed Base tab to:

View all Juniper assets associated with your organization and track their operational status
Identify devices nearing hardware Hardware End of Life, Sale, and Support milestones
Track software FRS, End of Engineering, Support milestones
Identify devices running outdated software and upgrade to recommended Junos OS release
Open the Device Details page to access a device's security advisories, bug notifications, hardware and software milestones, contract details, and so on.
Click a row in the device table to navigate to the JSI Device Details page.
Export the details as a CSV file for offline analysis or customization.

The Installed Base includes an insights panel displaying the following data:

Table 1: Insights Panel Field Description
Category	Description	Usage Notes
Device Models	Number of devices per model.	Use it to identify the distribution of device models in your organization.
Onboarding	The percentage of devices in each connection state. Assured—Devices that are onboarded to the Assured service level. This service level includes access to the JSI experience. Onboarded—Devices that are currently onboarded to the JSI service-level only. Not Onboarded—Devices that are not onboarded to any service-level.	Track the connection status of devices in the organization.
Hardware – End of Support (EOS)	Percentage of devices nearing or past hardware EOS. Expired—Devices that have reached their EOS. 0 - 3 months—Devices whose EOS is in less than 3 months. 0 - 12 months—Devices whose EOS is in less than 12 months. > 12 months—Devices whose EOS is after 12 months.	Identify devices nearing or past hardware EOS to plan renewals or replacements.
Hardware – End of Life (EOL)	Percentage of devices nearing or past hardware EOL. Expired—Devices that have reached their EOL. 0 - 3 months—Devices whose EOL is in less than 3 months. 0 - 12 months—Devices whose EOL is in less than 12 months. > 12 months—Devices whose EOL is after 12 months.	Identify devices nearing EOL to plan hardware migrations.
Contract State	The percentage of Supported and Unsupported devices. Supported—Devices recognized as being covered by an active support contract. These devices are eligible for JTAC support. Unsupported—Devices recognized as not being covered by an active support contract. JTAC support may not be available for these devices until the contract is renewed. Note: Unsupported devices can still be onboarded and managed within your organization. For more information on device contracts, see About the Contracts Page.	Monitor support eligibility, prioritize renewals, and filter the Device table by state. Supported filter is selected by default. You can click it to clear the selection.
Software – End of Support (EOS)	Percentage of devices running software nearing or past EOS. Expired—Devices running software that have reached EOS. 0 - 3 months—Devices running software whose EOS is in less than 3 months. 0 - 12 months—Devices running software whose EOS is in less than 12 months. > 12 months—Devices running software whose EOS is after 12 months.	Identify devices running software past or nearing software EOS and plan upgrades to recommended releases.
Software – End of Engineering (EOE)	Percentage of devices running software nearing or past EOE. Expired—Devices running software that have reached EOE. 0 - 3 months—Devices running software whose EOE is in less than 3 months. 0 - 12 months—Devices running software whose EOE is in less than 12 months. > 12 months—Devices running software whose EOE is after 12 months.	Identify devices approaching EOE to plan upgrades to recommended releases.

For information on the fields on the Installed Base device table, see Field Description for Installed Base Page.

Access support insights Device Details Page

You can view detailed support insights for the device in the Device Details page.

To access the Device Details page for a device, click the device entry in the table on the Installed Base tab. The Device Details page appears.
Note: JSI masks data to prevent unauthorized user access to customer-centric support insights associated with the device. You must successfully validate your identity to access the masked customer-centric information.
To validate your identity:
1. Do one of the following:
  - Hover over the blurred fields and click Validate.
  - Click Validate Email ID on the banner.
  The Validate Juniper Account pop-up appears.
2. Enter your Juniper registered account credentials (email address and password) that you created through Juniper Support Portal and click Validate.
  
  On successful validation, the page is refreshed and displays the customer-centric information that you are entitled to access.
For more information on validating your identity, see Validate Your Juniper Account.
The Device Details page displays the following information:
- DEVICE VULNERABILITIES
  - Security Vulnerabilities—Click the link to view information on the security vulnerabilities advisories published by the Juniper Security Incident Response (SIRT) team for the device.
    
    Note:
    If the Juniper Networks device is in cloud-connected (Assured or Onboarded) state, the Security Incident Response Team Tickets page displays a list of security vulnerabilities specific to the type of Juniper Networks device and the Junos OS version installed.
    
    But if the Juniper device is not connected to cloud, the Security Incident Response Team Tickets page displays a pop-up indicating that you must connect the device to cloud to view the list of security vulnerabilities specific to the device.
    
    Click OK to be redirected to the Installed Base page.
    
    The security vulnerabilities page for a device also displays a banner with the total counts and percentages of critical, high, medium, and low severity vulnerabilities for the device. You can filter the advisories relevant to the device based on the severity level. Click a severity level criterion on the banner to filter the advisories for that level. For example, if you click the Critical count or the Critical Vulnerabilities percentage criteria, the advisories are filtered to display only the critical advisories for the device.
    
    From the Security Incident Response Team Tickets page, select an entry to view the Device SIRT Quick View pane. The Device SIRT Quick View pane displays detailed information about the advisory.
    
    For more information on the fields on the Security Incident Response Team Tickets page and Device SIRT Quick View pane, see Table 3.
  - Pro-Active Bug Notifications—Click the link to view information on the known software issues impacting the device.
    
    Note:
    If the Juniper Networks device is cloud-connected (Assured or Onboarded), the Proactive Bug Notifications page displays a list of known software issues relevant to the type of Juniper Networks device and the Junos OS version installed.
    
    But if a Juniper device is not connected to cloud, the Proactive Bug Notifications page displays a pop-up indicating that you must connect the device to cloud to view the list of known software issues specific to the device.
    
    Click OK to be redirected to the Installed Base page.
    
    The Proactive Bug Notifications page displays a banner with the total counts and percentages of critical, major, and minor known software issues for the device. You can filter Proactive Bug Notifications for a device based on the risk level. Click a risk level criterion on the banner to filter the Proactive Bug Notifications for that level. For example, if you click the Critical count or the Critical Customer Risk percentage criteria, the advisories are filtered to display only the critical customer risk Proactive Bug Notifications for the device.
    
    From the Proactive Bug Notifications page, select an entry to view the Device PBN Quick View pane.
    
    For more information on the fields on the Proactive Bug Notifications page and Device Quick View pane, see Table 4.
- GENERAL
  
  Displays general information about the device.
  
  For field descriptions, see Table 5.
- CONTRACTS
  
  Displays information on the support contract for the device.
  
  For field descriptions, see Table 6.
- HARDWARE END OF LIFE DATES
  
  Displays information on the hardware End of Life (EOL) and End of Support (EOS) milestones for the device.
  
  For field descriptions, see Table 7.
- SOFTWARE END OF LIFE DATES
  
  Displays information on the software installed on the device.
  
  Note: Software EOL information is available only for cloud-connected devices.
  For field descriptions, see Table 8.
Access support insights reports; About the Support Insights Page.

Field Description for Installed Base Page

Table 2: Fields on the Installed Base Tab
Field	Description
Model	The device model. For Unsupported devices, a red flag icon is displayed next to the device model. On hover, a pop-up appears indicating that the device is not recognized as being covered by an active support contract and may not be eligible for JTAC support. If you find any data discrepancy, contact Customer Care for resolution. Once resolved, the data will be updated during the next data refresh cycle.
Serial Number	Unique ID mapped to the device.
Status	Service level to which the device is onboarded. Hover over the checkmark icon to view the states. Blue checkmark—Indicates that the device is onboarded to the Assured service level. This service level includes access to the JSI experience. For more information. see Integrate Your Juniper Support Resources to Your Organization. Grey checkmark—Indicates that the device is onboarded to the JSI service level only. Note: The field appears blank for devices not onboarded to the organization.
Device Host Name	Hostname of the device. Note: This field appears blank for devices not onboarded to the organization.
Action	Provides access to the device utilities.
End of Life	Hardware End of Life date for the device.
End of Sale	Hardware End of Sale date for the device.
End of Support	Hardware End of Support date for the device.
TSB/PSN	Reference number for a Technical Support Bulletin (TSB) or Product Support Notification (PSN) that communicates end of life notifications for the device type.
Software Release	Junos OS software version installed on the device.
Suggested Release	Recommended Junos OS software version for the device.
FRS	Date on which the Junos OS software version was first released.
EOE	Date on which the Junos OS software version installed on the device reaches end of engineering-level support.
EOS	Date on which the Junos OS software version installed on the device reaches end of support.

Table 3: Fields on the Security Incident Response Team Tickets Page of the *Device* Details Page
Field	Description
JSA ID	Unique value that identifies the security advisory on Juniper Networks Support Portal.
Title	Synopsis of the security advisory.
Severity	Severity rating of the security advisory. The values are: Critical High Medium Low
Affected Models	Device models affected by the security advisory.
OS Versions Affected	Junos or Junos Evo versions affected by the security advisory.
Release Date	Date on which the security advisory was first published.
JSA Updated Date	Date on which the security advisory was last updated.
Problem	Description of the security advisory.
Solution	Solution for the security vulnerability described in the advisory.
Workaround	Detailed explanation on how to temporarily resolve the problem.
Affected Series	Identifies one or more product series affected by the security advisory.
Release Notes	Short description of the security advisory.
CVSS Score	Common Vulnerability Scoring System (CVSS) severity assessment score of the advisory in the range of 0-10. This field is available on the SIRT Quick View Pane only.
View SIRT details	Link to the advisory in the Juniper Networks Support Portal. You can view this link in the SIRT Quick View Pane.

Table 4: Fields on the Proactive Bug Notifications Page of the *Device* Details Page
Field	Description
ID	Unique value that identifies the Problem Report.
Headline	Synopsis of the problem.
Customer Risk	Classification of the potential impact to the customer if the bug was encountered in the network. The values include: Critical—Conditions that could severely affect service, capacity or traffic, billing, and maintenance capabilities. Major—Conditions that could seriously affect system operation, maintenance, administration, and so on. Minor—Conditions that would not significantly impair the functioning of the network or significantly affect services.
Bug Type	Indicates the phase or activity during which the problem was discovered. Example: Day-1.
Trigger	Describes the events that happened before or at the time the problem occurred, or the event that caused the problem.
Introduced In	Junos or Junos Evo release where the problem was first found and reported.
Fixed In	Junos or Junos Evo release in which the problem was resolved.
Release Notes	Short description of the problem.
Restoration	Indicates how the service can be restored when the problem occurs. Values include: Self-recovery—Service, traffic, or operation disruptions are automatically restored without any user intervention. Not-possible—It is not possible to restore the service or traffic. Manual—User intervention is required to restore the service, traffic, or operation disruption.
Restoration Steps	Steps to restore the service when the problem occurs.
Workaround	Detailed explanation of how to temporarily resolve the problem until a permanent resolution is available.
Workaround Provided	Indicates whether a workaround for the problem is provided or not. Values include: Yes—Workaround is available and is described in the Workaround field. Not-possible—There are no workarounds to the problem.
Product Family	Identifies one or more products affected by the problem.

Table 5: Fields on the General Tile of the *Device* Details Page
Field	Description
Product SKU	Stock Keeping Unit (SKU) number assigned to the device.
Installed Address	Address of the site where the device is installed.
Software Version	Junos OS version installed on the device. Note: The field appears blank for non-cloud connected devices.
Recommended Release	Recommended Junos OS software version for the device.
Last Updated	Date on which the recommended Junos OS software was last updated.
Recommended Link	Link to a Juniper Support Portal Knowledge Base article with a list of recommended Junos OS versions for each Juniper platform.

Table 6: Fields on the Contract Tile of the *Device* Details Page
Field	Description
Service SKU	SKU assigned to the device’s service contract.
Contract Type	Type of active support coverage provided for the device. Example: Maintenance.
Start Date	Date on which the service contract starts for the device.
End Date	Date on which the service contract ends for the device.
Reseller	Name of the reseller through which your company acquired the device.

Table 7: Fields on the Hardware End of Life Dates Tile of the *Device* Details Page
Field	Description
End of Life	Date on which the device reaches end of life.
End of Support	Date on which the device reaches end of support.

Table 8: Fields on Software End of Life Dates Tile of the *Device* Details Page
Field	Description
End of Support	Date on which the Junos OS software version installed on the device reaches end of support.
End of Engineering	Date on which the Junos OS software version installed on the device reaches end of engineering-level support.
First Release Shipping	Date on which the Junos OS software version was first released.
Software EOL Link	Link to the Junos OS Dates & Milestones page in the Juniper support website. This page contains dates of important milestones for all Junos OS versions.

ON THIS PAGE

About the Inventory Page

Tasks You Can Perform

Field Description for Installed Base Page