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Resolving Log Source Error After WinCollect Update

An error message might appear when you attempt to edit a log source after you upgrade WinCollect, JSA, a Device Support Module (DSM), a protocol, or any Vulnerability Information Services (VIS) components. To remove cached files, restart the JSA web service and clear the JSA files from your browser cache.

You must have SSH access and root account credentials.

The following message indicates that the web server didn't restart after JSA was updated:

An error has occurred. Refresh your browser (press F5) and attempt the action again.

If the problem persists, please contact Juniper Customer Support for assistance.

A file might be cached by JSA web service or your desktop browser. You must restart JSA web service and remove the cached files on your desktop.

  1. Use SSH to log in JSA.

  2. Stop the JSA web service by typing the following command:

    service tomcat stop

  3. Keep one web browser window open.

  4. To clear your browser cache, go to your web browser's preference settings.

  5. Restart the browser.

  6. Restart the JSA web service by typing the following command:

    service tomcat stop

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