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WinCollect Files are Not Restored During a Configuration Restore

When you complete a configuration restore and some WinCollect files are not restored, it might be because the installation ISO contains a previous version of WinCollect.

The JSA ISO contains a built-in version of WinCollect. When you restore by using that ISO, it deploys the WinCollect files that are stored in that ISO, rather than the files from your backup.

To remedy this issue, you must install the WinCollect SFS that matches the version of WinCollect in your backup before you restore the configuration. Perform the following tasks in this order:

  1. Perform JSA backup.

  2. Bring new hardware online and deploy the ISO.

  3. Install the WinCollect SFS that matches the version of WinCollect in your backup on the Console.

  4. Restore the configuration backup.

    The appropriate WinCollect files are deployed with the configuration restore.

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