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Validating the CTPView Server Configuration (CTPView)

This topic describes how to validate the CTPView server system configuration. Examining the system configuration information is a useful first step in troubleshooting many issues. Validate the configuration after installing or upgrading the CTPView software or server OS to determine whether the operation completed successfully.

The validation utility reports on a long list of configuration details that are critical or desirable for proper operation of the CTPView software. Instructions are provided for correcting items that are out of compliance.

To validate the system configuration:

  1. Log in to the CTPView GUI.
  2. In the side pane, select Server > Diagnostics.

    The System Information pane is displayed.

  3. Click Validate Server Configuration.

    The Server Configuration Validation pane is displayed.

  4. Confirm that all fields are set to their default values.

    The display indicates whether each item is valid or noncompliant. A highlighted field indicates a problem. Follow the displayed instructions to correct the problem.