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Resetting Your Password

If you have forgotten your password, you can reset the password from the Contrail Service Orchestration (CSO) login page.


If you have entered an incorrect password, your account will be locked after five consecutive unsuccessful login attempts.

To reset your password:

  1. On the login page, enter the username, and then press Enter.

    The Forgot Password link appears on the login page.

  2. Click the Forgot Password link.

    An e-mail (with the subject Forgot CSO Account Password) is sent to your e-mail address. This e-mail contains a URL (active for 24 hours) to reset your password.

  3. Click the Reset your password link in the e-mail.

    The Set Password page appears.

  4. Change your password following the guidelines provided in Table 1.

    Fields marked with * are mandatory.

  5. Click OK to reset the password.

    A confirmation message appears indicating the status of the reset password operation.

If the password reset operation is successful, you can use the new password for subsequent logins to CSO.

Table 1: Fields on the Set Password Page




Enter your new password.

The password must be between 6 and 21 characters long, and must include at least one lowercase letter, one uppercase letter, one special character, and one number.


The password strength indicator displays the efficiency of the password that you enter. You cannot proceed to the next step if the password strength indicator shows that the password is weak.

Confirm Password

Reenter the password for confirmation.

You can select Show Password to view the password.

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