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Changing the Customer Portal Password

To change the Customer Portal password:

  1. Click the customer username that is located at the right side of the Customer Portal banner.

    The drop-down list appears.

  2. Click My Profile. Alternatively, you can access the My Profile page from Administration> My Profile.

    The My Profile page appears.

  3. Click Change Password.
  4. Enter the current password.
  5. In the New Password text box, specify your new password.

    The login password that you set must conform to a particular set of requirements such as minimum length of 6 characters, a maximum length of 21 characters, and that includes at least one lowercase letter, one uppercase letter, an alpha-numeric character, and a numeric character.

    You must change the password periodically (every 90 days) and you cannot reuse the old password. Your user account will be locked after five consecutive unsuccessful login attempts.

  6. In the Confirm Password text box, specify your new password again.
  7. Click Save.

    You are logged out of the system. To log in to Customer Portal again, you must use your new password. Other sessions logged in with the same username are unaffected until the next login.