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Accessing Customer Portal

To access Customer Portal:

  1. If you are logging in to Customer Portal for the first time, do the following. If not, skip to 2.

    When your administrator creates a CSO account for you, an e-mail (with the subject line CSO Account Created) is sent. This e-mail contains a URL that allows you to log in to Customer Portal. The URL is active for only 24 hours and is valid only for the first log in.

    1. Click the URL that you have received in the e-mail.

      The Change Password page appears with a message that you must change your password for security purposes.

    2. Change your password following the guidelines provided in Table 1.
    3. (Optional) Click the Terms of Use link to view the Terms of Use document.
    4. Click the check box to accept CSO terms of use.
    5. Click Ok.

    The login password is changed and you are logged out of the system. When you log in you must use the changed password.

  2. Login to Customer Portal using the link provided in the account activation e-mail.

    We recommend that you use Google Chrome (Version 60 or later) or Firefox (Version 78 or later)to access the Contrail Service Orchestration (CSO) GUI.

  3. Enter your username (E-mail ID) and password. If two-factor authentication is enabled, you are prompted for a verification code. For information on two-factor authentication, see Configuring Two-Factor Authentication.

    The Welcome page appears listing the key features of the release.

  4. (Optional) If you want to hide the Welcome page on your next login, select the Hide this on next login check box.
  5. (Optional) If you want to review the tenant setting, select Review Settings.

    The Review Settings page appears. For more information see, View and Edit Tenant Settings.

  6. Click Go to Dashboard. The menu bar on the left-hand side of the every page allows you to access the different tasks easily. The top-level menu items are listed in Table 2.
Table 1: Fields on the Change Password Page



New Password

Enter your new password.

The password must be between 6 and 64 characters long, and must include at least one lowercase letter, one uppercase letter, one special character, and one number.


The password strength indicator displays the efficiency of the password that you enter. You cannot proceed to the next step if the password strength indicator shows that the password is weak.

Confirm Password

Reenter the password for confirmation.

You can select Show Password to view the password.

Table 2: Customer Portal Menu

Menu Name



Configurable dashboard that offers you a customized view of network services through its widgets


Monitor alerts and alarms, security, device, and software-defined WAN (SD-WAN) events; applications and jobs


Manage device and software image, sites, site templates, mesh tags, and site groups


Configure network services, shared objects, and policies (firewall, NAT, SD-WAN), and view and manage configuration deployments


Create report definitions and view reports


Manage users, licenses, audit logs, tenant settings, certificate management, Identity Management, and the signature database