Step 1: Begin
In this guide, we provide a simple, three-step path, to quickly get you up and running with the Juniper Support Insight (JSI) solution. We’ve simplified and shortened the installation and configuration steps.
Meet Juniper Support Insights
Juniper® Support Insights (JSI) is a cloud-based support solution that gives IT and network operations teams operational insights into their networks. JSI aims to transform the customer support experience by providing Juniper and its customers with insights that help improve the network performance and uptime. JSI collects data from Junos OS-based devices on customer networks, correlates it with Juniper-specific knowledge (such as service contract status, and End of Life and End of Support states), and then curates that into actionable insights.
Virtual Lightweight Collector
The Virtual Lightweight Collector (vLWC) is a VMWare-ready data collection tool that gathers operational data from Juniper devices on customer networks. JSI uses this data to provide IT and network operations teams with actionable operational insights into the onboarded Juniper devices on customer networks. The vLWC uses your existing VMWare infrastructure to provide a virtualized solution while offering the capabilities of the LWC.
At a high level, getting started with the JSI solution involves the following steps:
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Installing and configuring a Virtual Lightweight Collector (vLWC)
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Onboarding a set of Junos devices to JSI to initiate data collection
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Viewing notifications about device onboarding and data collection
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Viewing operational dashboards and reports
![](../../jsi-on-jsp-quick-start/images/jn-000882.png)
This Quick Start guide assumes that you have ordered the JSI-vLWC solution, which is available as part of Juniper Care support service, and that you have an active contract. If you have not ordered the solution, please contact your Juniper Account or Services teams. Accessing and using JSI is subject to the Juniper Purchase and License Agreement (JPLA). For general information on JSI, see Juniper Support Insights Datasheet.
Install and Configure the Virtual Lightweight Collector
In this guide, we show you how to install and configure the vLWC on a VMWare environment.
Before You BeginTo successfully install and deploy vLWC, you must meet the following requirements:
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VMWare vCenter Server access (using VMWare vSphere Client, version 6.7.0 or later)
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One of the following minimum hardware requirements:
Configuration Type Total Devices Supported
Number of vCPUs Memory Storage Small
Up to 10,000 devices
6 CPUs
16 GB RAM
400 GB disk space
Large
Up to 20,000 devices
12 CPUs
32 GB RAM
400 GB disk space
Warning:The vLWC can experience data collection issues if your system does not meet the minimum requirements. A lack of CPU and/or memory resources can cause the vLWC to go into a holding pattern and stop collecting data.
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Three VM network interfaces:
Connectivity Interface Name Description Internal
int
Internal network to access the Junos devices being monitored by JSI. This network should not have access to the Internet.
External
ext
External network with HTTP/HTTPS and DNS Internet connectivity to connect to Juniper Cloud directly or through an active proxy server.
Management
cap
Connectivity to the management network host services:
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Port 443/HTTPS for the Captive Portal web page
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Port 22/SSH for the JSI shell
Note:While configuring the internal, external, and management interfaces, you must ensure that the subnet of the IP address assigned to the internal network port, external network port, and captive (management) portal are different from each other.
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The vLWC software that is provided as a single downloadable OVA file. To download, visit the vLWC request page on Juniper Support Portal at https://supportportal.juniper.net/s/vlwc-form, submit a form with the requested information, and receive a link over an email to download the vLWC software. Refer Download vLWC Software for more information.
Note:The OVA file will be created specifically for your installation. It contains your serial number as an encrypted vApp property that will be used during the initial boot process of the VM.
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Support for VMXNET3 network adapters.
Here's how to install vLWC using the vCenter Server:
Configure Network Settings through Captive Portal
Here's how to view network status and configure network settings using the vLWC Captive Portal web page: