Returning the SRX Series Modules

Once you have located the serial numbers of the device or component, you can return the device or component for repair or replacement. For this, you need to contact Juniper Networks Technical Assistance Center (JTAC).

You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:

• On the Web: Using the Service Request Manager link at https://support.juniper.net/support/

• By telephone:

  • From the US and Canada: 1-888-314-JTAC

  • From all other locations: 1-408-745-9500

    Note:

    If contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next available support engineer.

When requesting support from JTAC by telephone, be prepared to provide the following information:

• Your existing service request number, if you have one

• Details of the failure or problem

• Type of activity being performed on the services gateway when the problem occurred

• Configuration data displayed by one or more show commands

• Your name, organization name, telephone number, fax number, and shipping address

The support representative validates your request and issues a Return Materials Authorization (RMA) number for return of the device or component.

Follow the tasks list provided in Table 1 to return an SRX services gateways or component to Juniper Networks for repair or replacement.

For more information about return and repair policies, see the customer support Web page at https://www.juniper.net/support/guidelines.html.

For product problems or technical support issues, open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).