Q: What is the difference between Entitled and Usage?

For an organization, Entitled indicates the number of active subscriptions for a subscription type. Usage indicates the number of APs located at sites that have this feature enabled. If the Usage value exceeds the Entitled value, the Mist dashboard displays a warning message.

Question 1

How can I obtain a trial subscription?

Accepted Answer

You can obtain a trial subscription when you create a new organization. To obtain a trial subscription for an existing organization, contact the sales or support team.

Question 2

Where can I view my subscriptions?

Accepted Answer

You can view the details of your subscriptions in the

Organization

>

Admin

>

Subscriptions

page in the Juniper Mist portal.

Question 3

How can I view or move subscriptions for devices?

Accepted Answer

Subscriptions are applicable to organizations, not specific devices. If an organization has a subscription, the corresponding devices consume the subscription. You can view all your subscriptions on the Subscriptions page, and you don't need to assign them to devices.

Question 4

What happens when a subscription expires?

Accepted Answer

If a subscription expires or if you have insufficient subscriptions, devices remain operational. You'll receive sufficient warning notifications ahead of the subscription expiry. If the subscriptions expire and you do not renew them, then the access to the Juniper Mist portal will be disabled. You cannot monitor or make any further configuration changes to your network until you renew the subscriptions.

Question 5

How do I renew a subscription?

Accepted Answer

You'll receive an activation code when you renew a subscription. You can claim that code in the Juniper Mist portal, and the subscriptions will be added to your organization. SeeAdd or Renew a Subscription

Follow these steps to review the status of your subscriptions, add new ones, and request renewals to keep your subscriptions up to date.

.

Question 6

What is the difference between Entitled and Usage?

Accepted Answer

For an organization,Entitledindicates the number of active subscriptions for a subscription type.Usageindicates the number of APs located at sites that have this feature enabled. If the Usage value exceeds the Entitled value, the Mist dashboard displays a warning message.

Question 7

What does the One or more subscriptions have expired or exceeded their entitled usage warning message indicate?

Accepted Answer

This warning message indicates that you do not have sufficient subscriptions—for example, SUB-MAN (Wireless) and SUB-VNA (Marvis)—for the services that you are currently using. We recommend that you contact your sales representative to purchase the required quantity of subscriptions.

Question 8

Why does the Subscriptions page display that the subscriptions are decommissioned even though I renewed the subscriptions?

Accepted Answer

You should receive a new activation code by e-mail when you request for a subscription renewal. You can add this code to your organization to renew the subscriptions. SeeActivate a Subscription

Follow these steps to enter your activation code and apply it to your organization.

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If you do not receive the activation code, open a support ticket and provide your order number.

Question 9

Will the Juniper Mist Cloud disconnect the access point (AP) automatically when the subscription expires?

Accepted Answer

No. Your network will continue to operate after the subscription expires. However, if you do not intend to renew the subscription, Juniper Networks reserves the right to disable access to the Juniper Mist portal or to terminate the organization dashboard. No support will be available for inactive subscriptions.

Question 10

Can subscriptions be moved from one organization to another?

Accepted Answer

Yes, provided that the administrator moving the subscriptions is a Super User in both the organizations.

Question 11

What are the requirements for moving subscriptions between organizations?

Accepted Answer

Contact the Juniper Mist support team for this information.

Question 12

Where can I view the API documentation for subscriptions?

Accepted Answer

You can view the API documentation at.

Question 13

Can subscriptions be co-termed?

Accepted Answer

Yes. Contact the Juniper Mist support team for more details.

Question 14

How can I move subscriptions from the global environment to the EU environment?

Accepted Answer

You'll need to delete the subscription from the global environment and then reclaim it in the EU environment by using the following API:

Question 15

Which API call should I use to obtain a summary of the subscriptions?

Accepted Answer

GET /api/v1/orgs/:org_id/licenses

For more information, seeGet Org Licenses Summary.

Question 16

Which API call should I use to obtain the subscription usage information by sites?

Accepted Answer

GET /api/v1/orgs/:org_id/licenses/usages

For more information, seeGet Org Licenses by Site.

Question 17

When does my 90-day free trial start?

Accepted Answer

Your 90-day free trial starts when you create an organization.

Question 18

When does the term for a subscription start? Is the term tied to the date when the subscription is activated using the activation code?

Accepted Answer

The start date for a subscription is the date when we ship the order or send you the activation code by e-mail.

Question 19

Will I receive a notification before my subscriptions expire?

Accepted Answer

Yes, we will notify you multiple times so that you can plan the renewals accordingly. We will send you the first notification 90 days before the expiry date of your subscription.

EN ESTA PÁGINA

Preguntas frecuentes sobre las suscripciones a Juniper Mist

¿Cómo puedo obtener una suscripción de prueba?

¿Dónde puedo ver mis suscripciones?

¿Cómo puedo ver o mover suscripciones para dispositivos?

¿Qué sucede cuando caduca una suscripción?

¿Cómo renuevo una suscripción?

¿Cuál es la diferencia entre Titulado y Uso?

¿Qué indica el mensaje de advertencia de una o más suscripciones que han caducado o superado su uso autorizado ?

¿Por qué la página Suscripciones muestra que las suscripciones se han dado de baja aunque haya renovado las suscripciones?

¿La nube de Juniper Mist desconectará el punto de acceso (AP) automáticamente cuando caduque la suscripción?

¿Se pueden mover suscripciones de una organización a otra?

¿Cuáles son los requisitos para mover suscripciones entre organizaciones?

¿Dónde puedo ver la documentación de la API para las suscripciones?

¿Se pueden co-término las suscripciones?

¿Cómo puedo trasladar las suscripciones del entorno mundial al entorno de la UE?

¿Qué llamada API debo usar para obtener un resumen de las suscripciones?

¿Qué llamada API debo usar para obtener la información de uso de la suscripción por sitios?

¿Cuándo comienza mi prueba gratuita de 90 días?

¿Cuándo comienza el plazo de una suscripción? ¿El término está vinculado a la fecha en que se activa la suscripción mediante el código de activación?

¿Recibiré una notificación antes de que caduquen mis suscripciones?