Q: What is the difference between Entitled and Usage?

For an organization, Entitled indicates the number of active subscriptions for a subscription type. Usage indicates the number of APs located at sites that have this feature enabled. If the Usage value exceeds the Entitled value, the Mist dashboard displays a warning message.

Question 1

How can I obtain a trial subscription?

Accepted Answer

You can obtain a trial subscription when you create a new organization. To obtain a trial subscription for an existing organization, contact the sales or support team.

Question 2

Where can I view my subscriptions?

Accepted Answer

You can view the details of your subscriptions in the

Organization

>

Admin

>

Subscriptions

page in the Juniper Mist portal.

Question 3

How can I view or move subscriptions for devices?

Accepted Answer

Subscriptions are applicable to organizations, not specific devices. If an organization has a subscription, the corresponding devices consume the subscription. You can view all your subscriptions on the Subscriptions page, and you don't need to assign them to devices.

Question 4

What happens when a subscription expires?

Accepted Answer

If a subscription expires or if you have insufficient subscriptions, devices remain operational. You'll receive sufficient warning notifications ahead of the subscription expiry. If the subscriptions expire and you do not renew them, then the access to the Juniper Mist portal will be disabled. You cannot monitor or make any further configuration changes to your network until you renew the subscriptions.

Question 5

How do I renew a subscription?

Accepted Answer

You'll receive an activation code when you renew a subscription. You can claim that code in the Juniper Mist portal, and the subscriptions will be added to your organization. SeeRenew a Subscription.

Question 6

What is the difference between Entitled and Usage?

Accepted Answer

For an organization,Entitledindicates the number of active subscriptions for a subscription type.Usageindicates the number of APs located at sites that have this feature enabled. If the Usage value exceeds the Entitled value, the Mist dashboard displays a warning message.

Question 7

What does the One or more subscriptions have expired or exceeded their entitled usage warning message indicate?

Accepted Answer

This warning message indicates that you do not have sufficient subscriptions—for example, SUB-MAN (Wireless) and SUB-VNA (Marvis)—for the services that you are currently using. We recommend that you contact your sales representative to purchase the required quantity of subscriptions.

Question 8

Why does the Subscriptions page display that the subscriptions are decommissioned even though I renewed the subscriptions?

Accepted Answer

You should receive a new activation code by e-mail when you request for a subscription renewal. You can add this code to your organization to renew the subscriptions. SeeActivate a Subscription.

If you do not receive the activation code, open a support ticket and provide your order number.

Question 9

Will the Juniper Mist Cloud disconnect the access point (AP) automatically when the subscription expires?

Accepted Answer

No. Your network will continue to operate after the subscription expires. However, if you do not intend to renew the subscription, Juniper Networks reserves the right to disable access to the Juniper Mist portal or to terminate the organization dashboard. No support will be available for inactive subscriptions.

Question 10

Can subscriptions be moved from one organization to another?

Accepted Answer

Yes, provided that the administrator moving the subscriptions is a Super User in both the organizations.

Question 11

What are the requirements for moving subscriptions between organizations?

Accepted Answer

Contact the Juniper Mist support team for this information.

Question 12

Where can I view the API documentation for subscriptions?

Accepted Answer

You can view the API documentation at.

Question 13

Can subscriptions be co-termed?

Accepted Answer

Yes. Contact the Juniper Mist support team for more details.

Question 14

How can I move subscriptions from the global environment to the EU environment?

Accepted Answer

You'll need to delete the subscription from the global environment and then reclaim it in the EU environment by using the following API:

Question 15

Which API call should I use to obtain a summary of the subscriptions?

Accepted Answer

GET /api/v1/orgs/:org_id/licenses

For more information, seeGet Org Licenses Summary.

Question 16

Which API call should I use to obtain the subscription usage information by sites?

Accepted Answer

GET /api/v1/orgs/:org_id/licenses/usages

For more information, seeGet Org Licenses by Site.

Question 17

When does my 90-day free trial start?

Accepted Answer

Your 90-day free trial starts when you create an organization.

Question 18

When does the term for a subscription start? Is the term tied to the date when the subscription is activated using the activation code?

Accepted Answer

The start date for a subscription is the date when we ship the order or send you the activation code by e-mail.

Question 19

Will I receive a notification before my subscriptions expire?

Accepted Answer

Yes, we will notify you multiple times so that you can plan the renewals accordingly. We will send you the first notification 90 days before the expiry date of your subscription.

項目一覧

Juniper Mistサブスクリプションに関するよくある質問

トライアルサブスクリプションの入手方法を教えてください。

サブスクリプションはどこで確認できますか?

デバイスのサブスクリプションを表示または移動するには、どうすればよいですか?

サブスクリプションの有効期限が切れるとどうなりますか?

サブスクリプションを更新するにはどうすればいいですか?

「資格」と「使用」の違いは何ですか?

1 つ以上のサブスクリプションの有効期限が切れているか、資格のある使用法を超えたという警告メッセージは何を示していますか?

サブスクリプションを更新したにもかかわらず、サブスクリプションが使用停止であると [サブスクリプション] ページに表示されるのはなぜですか?

サブスクリプションの有効期限が切れると、Juniper Mist Cloudはアクセスポイント(AP)を自動的に切断しますか?

サブスクリプションをある組織から別の組織に移動できますか?

組織間でサブスクリプションを移行するための要件は何ですか?

サブスクリプションの API ドキュメントはどこで確認できますか?

サブスクリプションの期間を調整することはできますか?

サブスクリプションをグローバル環境から EU 環境に移行するには、どうすればよいですか?

サブスクリプションの概要を取得するには、どの API 呼び出しを使用すればよいですか?

サイトごとのサブスクリプションの使用状況情報を取得するには、どの API 呼び出しを使用する必要がありますか?

90日間の無料トライアルはいつから開始されますか?

サブスクリプションの期間はいつから開始されますか?条件は、アクティベーションコードを使用してサブスクリプションがアクティブ化された日付に関連付けられていますか?

サブスクリプションの有効期限が切れる前に通知が届きますか?