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Contacting Juniper Networks Technical Assistance Center

 

You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in one of the following ways:

  • On the Web, using the Case Manager link at: https://www.juniper.net/support/

  • By telephone:

    • From the US and Canada: 1-888-314-JTAC

    • From all other locations: 1-408-745-9500

    If contacting JTAC by phone, enter your 12-digit case number followed by the # key if this is an existing case, or press the * key to be routed to the next available support engineer.

When requesting support from JTAC by telephone, be prepared to provide the following information:

  • Your existing case number, if you have one

  • Details of the failure or problem

  • Type of activity being performed on the platform when the problem occurred

  • Configuration data using one or more of the show commands