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Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need postsales technical support, you can access our tools and resources online or open a case with JTAC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/.

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

For international or direct-dial options in countries without toll-free numbers, visit us at https://www.juniper.net/support/requesting-support.html.

Revision History

13 October 2008—530-022504-01. Revision 4. Added Circuit Emulation PICs. Converted book to be topic-based.
28 July 2008—530-022504-01. Revision 3. Removed EOL Adaptive Services II PIC. Removed EOL SONET/SDH OC3 and OC12 PICs.
29 June 2007—530-020806-01. Revision 1. Added SONET/SDH OC3c/STM1 with SFP, SONET/SDH OC3/STM1 (Multi-Rate) PIC with SFP, and SONET/SDH OC12/STM4 (Multi-Rate) PIC with SFP. Added Adaptive Services II PICs.
30 March 2007—530-017892-01. Revision 2. Removed Adaptive Services, Monitoring Services, and Multichannel DS3 PICs.
12 January 2007—530-017892-01. Revision 1. Added optical diagnostic support for the 1-port Gigabit Ethernet IQ PIC with SFP and Gigabit Ethernet IQ2 PIC with SFP. Corrected LEDs for Gigabit Ethernet IQ2 PIC with SFP. Updated first supported release of 4-port Gigabit Ethernet IQ2 PICs from JUNOS 8.0 to JUNOS 7.6R3. Removed product reclamation and recycling appendix.
13 October 2006—530-017183-01. Revision 1. Added MultiServices 100 PIC. Updated first supported release of 4-port Gigabit Ethernet IQ2 PICs from JUNOS 7.6R2 to JUNOS 8.0. Corrected maximum distance for 1000BASE-LH SFP transceivers.
28 June 2006—530-015874-01. Revision 2. Updated first supported release of 4-port Gigabit Ethernet IQ2 PICs from JUNOS 7.6R1 to JUNOS 7.6R2. Updated contact information in the product reclamation and recycling appendix.
13 April 2006—530-015874-01. Revision 1. Added 4-port Gigabit Ethernet IQ2 PIC. Added product reclamation and recycling appendix.
9 January 2006—530-013669-01, Revision 2. Removed M5 and M10 router references to the Enhanced FPC.
14 September 2005—530-013669-01. Added the Channelized 10-Port T1 PIC.
5 April 2005—530-013302-01. Added Adaptive Services II FIPS PIC.
15 January 2005—530-012536-01. Removed Gigabit Ethernet PIC. Added Channelized OC3 IQ PIC. Added the PIC Feature Matrix table.
9 November 2004—Revision 2.
6 July 2004 —Revision 1. Clarified description, hardware features, and counters for EIA-530 PIC.

Copyright © 2008, Juniper Networks, Inc. All rights reserved.

Juniper Networks, the Juniper Networks logo, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other countries. JUNOS and JUNOSe are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.

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