Edit and Delete Incident Scoring Rules

You can edit and delete an incident scoring rule from the Incident Scoring Rules page.

Edit an Incident Scoring Rule

To edit an incident scoring rule:

Select Configure > Insights > Incident Scoring Rules.
The Incident Scoring Rules page appears.
Select the rule that you want to edit, and click the pencil icon.
An edit page appears, displaying the same fields that were presented when you created a new rule.
Modify the rule.
Click Confirm to save your changes.
You are taken to the Incident Scoring Rules page. A confirmation message appears, indicating the status of the edit operation.

To delete an incident scoring rule:

Select Configure > Insights > Incident Scoring Rules.
The Incident Scoring Rules page appears.
Select the rule that you want to delete, and click the delete icon.
An alert message appears, asking you to confirm the delete operation.
Click Yes to delete the rule.
A confirmation message appears, indicating the status of the delete operation.