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Troubleshooting Scanners

 

Problem

Description: If you come across a problem with your scanner, you can troubleshoot the following issues:

Solution

What do you do if the product version or device you have is not listed in the JSA Vulnerability Assessment Configuration Guide?

Sometimes a version of a vendor product or a device is not listed as supported. If the product or device is not listed, follow these guidelines:

  • Version not listed - If the scanner is for a product that is officially supported by JSA, but the version that is listed in the JSA Vulnerability Assessment Configuration Guide appears to be out-of-date, try the scanner to see whether it works. The product versions that are listed in the guide are versions that are tested by Juniper, but newer untested versions might also work. In most cases, no changes are necessary, or at most a minor update might be all that is required. Software updates by vendors might on rare occasions add or change event formats that break the scanner, requiring an RFE for the development of a new integration. This scenario is the only case where an RFE is required. In either event, open a support ticket for a review of the log source to troubleshoot and rule out any potential issues that are not related to the software version.

  • Device not listed - When a device is not officially supported, open a request for enhancement (RFE) to have your device become officially supported by following these steps:

    1. Log in to JSA.

    2. Log in to the support portal page.

    3. Click the Submit tab and type the necessary information.

    Note

    If you have vulnerability data from a scanner, attach it to the RFE and include the product version of the scanner that generated the vulnerability data.