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Phone Home

 

QRadar Assistant app V 1.1.5 and later include a new Phone Home feature, which anonymously shares data with the X-Force Exchange to monitor QRadar and detect issues early.

Why Should I Opt in to the Phone Home Feature?

Opting in allows QRadar to proactively detect issues in QRadar before they affect your assets. It also helps how you use QRadar, to more effectively develop product features and services in those areas.

How do I Opt In?

After you update the QRadar Assistant app, a window will prompt you to agree or disagree to using the Phone Home feature. Select Agree to start using the feature.

If you want to opt in at a later time, select to the Help tab on the User Settings window, and select Opt In.

How do I Opt Out?

If you select Disagree, you are not prompted again until you update the app again. If you want to opt in later, click the Help tab on the User Settings window, and select Opt Out.

What Information is Shared?

The following table describes the information you can share with QRadar.

Table 1: Information Shared by the Phone Home Feature

Field

Description

Average EPS and FPS

The average events per second and flows per minute over 24 hours

Deployment

Basic deployment information

Disk Usage

Percentage of disk used on each host

Extension Information

Basic app information, such as number of extensions, extension name, application status

Health Metrics

QRadar health metrics

Health Score

Count of offenses, vulnerabilities, rules, log sources, and assets

Licenses

Basic license information

User Login Count

Login count for previous week

Log Sources

Basic log source information

Network Hierarchy

Network asset count

Notifications

Basic notifications information

Offenses

Basic offense information

QRadar Version Information

QRadar version (2014.8, 7.3.1)

Reference Data

Basic reference set information, including database servers, DHCP servers, and DNS servers

Top Offenses

Top offenses count

Top Rules

Top rules count

Privacy Information

This feature does not collect personally identifiable information. Information you share with the X-Force Exchange does not include IP addresses, host names, log source information, or any other information that identifies specific customers.