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High Availability Notifications for JSA Appliances

 

Active High-availability (HA) System Failure

38750081 - Active HA System Failure.

Explanation

The active system cannot communicate with the standby system because the active system is unresponsive or failed. The standby system takes over operations from the failed active system.

User Response

Review the following resolutions:

  • Inspect the active HA appliance to determine whether it is powered down or experienced a hardware failure.

  • If the active system is the primary HA, restore the active system.

    Click the Admin tab and click System and License Management. From the High Availability menu, select the Restore System option.

  • Review the /var/log/qradar.log file on the standby appliance to determine the cause of the failure.

  • Use the ping command to check the communication between the active and standby system.

  • Check the switch that connects the active and standby HA appliances.

    Verify the IPtables on the active and standby appliances.

Failed to Uninstall a High-availability (HA) Appliance

38750087 - There was a problem while removing High Availability on the cluster.

Explanation

When you remove a HA appliance, the installation process removes connections and data replication processes between the primary and secondary appliances. If the installation process cannot remove the HA appliance from the cluster properly, the primary system continues to work normally.

User Response

Try to remove the HA appliance a second time.

Failed to Install High Availability

38750086 - There was a problem installing High Availability on the cluster.

Explanation

When you install a high availability (HA) appliance, the installation process links the primary and secondary appliances. The configuration and installation process contains a time interval to determine when an installation requires attention. The high-availability installation exceeded the six-hour time limit.

No HA protection is available until the issue is resolved.

User Response

Contact Juniper Customer Support.

Standby High-availability (HA) System Failure

38750080 - Standby HA System Failure.

Explanation

The status of the secondary appliance switches to failed and the system has no HA protection.

User Response

Review the following resolutions:

  • Restore the secondary system.

    Click the Admin tab, click System and License Management, and then click Restore System.

  • Inspect the secondary HA appliance to determine whether it is powered down or experienced a hardware failure.

  • Use the ping command to check the communication between the primary and standby system.

  • Check the switch that connects the primary and secondary HA appliances.

    Verify the IPtables on the primary and secondary appliances.

  • Review the /var/log/qradar.log file on the standby appliance to determine the cause of the failure.