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Custom Offense Close Reasons

 

You can manage the options listed in the Reason for Closing list box on the Offenses tab.

When a user closes an offense on the Offenses tab, the Close Offense window is displayed. The user is prompted to select a reason from the Reason for Closing list box. Three default options are listed:

  • False-positive, tuned

  • Non-issue

  • Policy violation

Administrators can add, edit, and delete custom offense close reasons from the Admin tab.

Adding a Custom Offense Close Reason

When you add a custom offense close reason, the new reason is listed on the Custom Close Reasons window and in the Reason for Closing list box on the Close Offense window of the Offenses tab.

The Custom Offense Close Reasons window provides the following parameters.

Table 1: Custom Close Reasons Window Parameters

Parameter

Description

Reason

The reason that is displayed in the Reason for Closing list box on the Close Offense window of the Offenses tab.

Created by

The user that created this custom offense close reason.

Date Created

The date and time of when the user created this custom offense close reason.

  1. On the navigation menu (), click Admin.
  2. In the System Configuration section, click Custom Offense Close Reasons.
  3. Click Add.
  4. Type a unique reason for closing offenses. Reasons must be between 5 and 60 characters in length.
  5. Click OK.

    Your new custom offense close reason is now listed in the Custom Close Reasons window. The Reason for Closing list box on the Close Offense window of the Offenses tab also displays the custom reason you added.

Editing Custom Offense Close Reason

Editing a custom offense close reason updates the reason in the Custom Close Reasons window and the Reason for Closing list box on the Close Offense window of the Offenses tab.

  1. On the navigation menu (), click Admin.
  2. In the System Configuration section, click Custom Offense Close Reasons.
  3. Select the reason you want to edit.
  4. Click Edit.
  5. Type a new unique reason for closing offenses. Reasons must be between 5 and 60 characters in length.
  6. Click OK.

Deleting a Custom Offense Close Reason

Deleting a custom offense close reason removes the reason from the Custom Close Reasons window and the Reason for Closing list box on the Close Offense window of the Offenses tab.

  1. On the navigation menu (), click Admin.
  2. In the System Configuration section, click Custom Offense Close Reasons.
  3. Select the reason you want to delete.
  4. Click Delete.
  5. Click OK.