Software Version Requirements for Upgrades
To ensure that JSA upgrades without errors, ensure that you use only the supported versions of JSA software:
Ensure that JSA 2014.8.r2 and later is installed.
Check the software version in the software by clicking Help >About.
Software versions for all JSA appliances in a deployment must be the same version and build. Deployments that use different JSA versions of software are not supported.
For a managed WinCollect deployment, you must use WinCollect V7.2.5 or later. If you are on an earlier version of WinCollect, you must upgrade to WinCollect V7.2.5 before you can apply the JSA 7.3.1 upgrade.