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    Diagnostic Manager

    Understanding the Diagnostic Manager

    The diagnostic manager provides an interface to keep track of ping and traceroute operations performed on the live network. To open Diagnostic Manager, select Performance > Diagnostics > Diagnostic Manager. Figure 1 shows the Diagnostic Manager window populated with the results of a ping test.

    Figure 1: Diagnostic Manager Window

    Diagnostic Manager Window

    The ping and traceroute features provide the following options:

    Ping > Device From Device

    Ping from one device to another device. The Advanced option provides a selection of ping commands for the device.

    Ping > Multiple Devices From Device

    Ping from one device to multiple devices.

    Ping > Devices from Server

    Ping from the IP/MPLSView server to multiple devices.

    Ping > Devices to Device/Server

    Ping from multiple devices to a device or to the IP/MPLSView server. Note that even if the server can ping a device by its loopback address, this does not guarantee that the device can also ping the server. It is possible that the source interface that the device uses to ping the server is unreachable to the server, so that the ping response never returns back to the device.

    Ping > Continuous Ping

    Ping at regular intervals between two devices and display the result graphically. The Advanced option provides a selection of ping commands available for the device.

    Traceroute > Device From Device

    Traceroute between two devices and display of the path on the map (right-click menu option). The Advanced option provides a selection of traceroute commands available for the device.

    Traceroute > Multiple Devices From Device

    Traceroute from one device to multiple devices.

    The grouped pings feature provides the following options:

    Ping/Traceroute within Device Group

    Perform a ping between each pair of routers in the group.

    Ping/Traceroute between Device Groups

    Perform a ping from routers in the first group to routers in the second group.

    Ping/Traceroute from Device Group to Multiple Devices

    Ping from routers in the first group to selected routers.

    Ping within Devices of VPN

    For a given Layer 3 VPN, ping from PE to CE, CE to PE, or PE to CE loopback. This VPN group must be predefined by selecting Grouping > Customized VPN Diagnostics.

    Ping/Traceroute by Customized Advanced Group

    Perform a ping between each designated pair of source router/interface and destination router/interface. This option is useful if you need to specify a particular source interface to use for the ping. This group must be predefined by selecting Grouping > Customized Advanced Group.

    For each ping or traceroute operation performed from the Ping and Traceroute buttons or from the Tools > Diagnostics menus, an entry is added to the Diagnostic Results Panel window, describing the operation and the time it was performed. Click on a row to display the results in the Output Panel window.

    • For each entry, a green circle indicates a successful operation, a timer glass indicates an operation in progress, and a red circle indicates a failed operation.
    • Right-clicking a row in the Diagnostic Results Panel window, as shown in Figure 1 provides options to rerun a ping or traceroute, show the path for a traceroute, stop a continuous ping and turn off the chart view for continuous ping, or to delete an entry.
    • The buttons in the lower left of the window allow the user to save a single entry or all entries to a text file on the client machine, and to view details of an item in a separate window.

    Tip: For diagnostic configuration settings, see “Configuration Revision Manager.”

    Pinging from Device to Device

    To measure connectivity, round trip time (RTT), delay, and packet loss, you can use a ping operation from one device to another device, or from one device to multiple devices. The round trip time (RTT) is the time from the moment the ping packet is sent to the time a reply is received. After a number of pings, the minimum, maximum, and average round trip time in millisecond is collected, as well as the standard deviation and percentage packet loss.

    1. Select Performance > Diagnostics > Diagnostic Manager.
    2. In the Diagnostic Manager window, click Ping > Device from Device.

      The Ping dialog box is displayed.

    3. Select the source device and destination device from the lists.
    4. (Optional) Select any of the following options:
      Use Management IP

      Ping the destination device’s management IP address, where the management IP address is the IP address defined in the router profile that is used by the IP/MPLS server to collect information from the router. This option is the default.

      Use Loopback IP

      Ping the destination device’s loopback IP address.

      Choose Source Interface

      Select to choose the source interface from a list.

      Choose Destination IP

      Select to type a specific IP address for the destination device.

    5. (Optional) Click Options to change the diagnostic timeout from the default of 30 seconds.
    6. Click Run to execute the ping request.

      The ping results are displayed in the Output Panel, as shown in Figure 1.

    Pinging Multiple Devices from Device

    To perform a ping test from a single device to multiple devices:

    1. Select Performance > Diagnostics > Diagnostic Manager.
    2. In the Diagnostic Manager window, click Ping > Multiple Devices from Device.

      The Ping dialog box Figure 2 is displayed, as shown in Figure 2.

      Figure 2: Ping Multiple Devices from Device

      Ping Multiple Devices from
Device
    3. In the From list, select the source device to ping from.
    4. (Optional) From Filter destination devices by type list, select All Devices or a specific vendor.
    5. Select the devices to ping from the source device or select Device to ping all devices.
    6. (Optional) Select any of the following options:
      Use Management IP

      Ping the destination device’s management IP address, where the management IP address is the IP address defined in the router profile that is used by the IP/MPLS server to collect information from the router. This option is the default.

      Use Loopback IP

      Ping the destination device’s loopback IP address.

    7. (Optional) Click Options to change the diagnostic timeout from the default of 30 seconds.
    8. Click Run to execute the ping request.

      The ping results are displayed in the Output Panel, as shown in Figure 1.

    Pinging Multiple Devices from Server

    To ping multiple devices from the server:

    1. Select Performance > Diagnostics > Diagnostic Manager.
    2. In the Diagnostic Manager window, click Ping > Multiple Devices from Server.

      The Ping dialog box is displayed.

    3. (Optional) From the list, select All Devices or a specific vendor.
    4. Select the devices to ping from the server or select Device to ping all devices.
    5. (Optional) Select any of the following options:
      Use Management IP

      Ping the destination device’s management IP address, where the management IP address is the IP address defined in the router profile that is used by the IP/MPLS server to collect information from the router. This option is the default.

      Use Loopback IP

      Ping the destination device’s loopback IP address.

    6. (Optional) Click Options to change the diagnostic timeout from the default of 30 seconds.
    7. Click Run to execute the ping request.

      The ping results are displayed in a table in the Output Panel and indicates the round trip time and packet loss information for each device being pinged. Table 1 shows the items and descriptions.

      Table 1: Multiple Ping Results

      Item

      Description

      Target Name

      The destination router.

      Target IP

      The destination IP address of the ping.

      Min/Max/Avg/Stddev

      The smallest, largest, and average round trip, respectively, in milliseconds, and the standard deviation.

      Loss Percentage

      The packet loss percentage experienced during the ping operation.

    Performing a Continuos Ping

    This utility charts the results of continuous pings between one router and another.

    1. Select Performance > Diagnostics > Diagnostic Manager.
    2. In the Diagnostic Manager window, click Ping > Continuous Ping.

      The Ping dialog box is displayed.

    Traceroute from Device to Device

    The traceroute utility traces the route of an IP packet from one device to another.

    1. Select Performance > Diagnostics > Diagnostic Manager.
    2. In the Diagnostic Manager window, click Traceroute > Device from Device.

      TheTraceroute dialog box is displayed.

    3. Select the source and destination devices from the lists.
    4. (Optional) Select any of the following options:
      Use Management IP

      Ping the destination device’s management IP address, where the management IP address is the IP address defined in the router profile that is used by the IP/MPLS server to collect information from the router. This option is the default.

      Use Loopback IP

      Ping the destination device’s loopback IP address.

      Choose Source Interface

      Select to choose the source interface from a list.

      Choose Destination IP

      Select to type a specific IP address for the destination device.

    5. (Optional) Click Options to change the diagnostic timeout from the default of 30 seconds.
    6. Click Run to start the trace.

      The trace results are displayed in the Output Panel. The results indicate the IP addresses at each hop of the path and the time it took for the IP trace packet to travel along this hop. Figure 3 shows an example traceroute output result for device to device.

      Figure 3: Example Traceroute Output for Device to Device

      Example Traceroute Output
for Device to Device

    Traceroute Multiple Devices from Device

    To perform a traceroute to multiple devices from one device:

    1. Select Performance > Diagnostics > Diagnostic Manager.
    2. In the Diagnostic Manager window, click Traceroute > Multiple Devices from Device.

      The Traceroute dialog box is displayed.

    3. In the From list, select the source device to ping from.
    4. (Optional) From Filter destination devices by type list, select All Devices or a specific vendor.
    5. Select the devices to ping from the source device or select Device to ping all devices.
    6. (Optional) Select any of the following options:
      Use Management IP

      Ping the destination device’s management IP address, where the management IP address is the IP address defined in the router profile that is used by the IP/MPLS server to collect information from the router. This option is the default.

      Use Loopback IP

      Ping the destination device’s loopback IP address.

    7. (Optional) Click Options to change the diagnostic timeout from the default of 30 seconds.
    8. Click Run to start the ping.

      The traceroute results are displayed in the Output Panel. The results indicate the IP addresses at each hop of the path and the time it took for the IP trace packet to travel along this hop. ... shows an example of traceroute results.

    Pinging and Traceroute for Device Groups

    To ping or traceroute within a group, between groups, or between a group and selected routers, a group of devices must first be created.

    To create a group and then perform a ping or traceroute for that group:

    1. Select Performance > Diagnostics > Diagnostic Manager.
    2. In the Diagnostic Manager window, click Grouping > Device Group.

      The Diagnostics Device Group window is displayed, as shown in Figure 4.

      Figure 4: Diagnostic Device Group Window

      Diagnostic Device Group
Window
    3. Click New and enter the name of the new group.
    4. Select from the list of available devices in the left and click the arrow to move them into the group. Then click OK.

    Pinging and Traceroute for Customized Advanced Group

    To ping or traceroute and specify greater detail for the device groups, including the specific interface to use, create a customized advanced group:

    1. Select Performance > Diagnostics > Diagnostic Manager.
    2. In the Diagnostic Manager window, click Grouping > Customized Advanced Group.
    3. The Diagnostics Custom Group window is displayed, as shown in Figure 5.

      Figure 5: Diagnostics Custom Group

      Diagnostics Custom Group
    4. Click New and enter the name of the new group.
    5. Select and existing group or click Add to display the Add to Custom Group window, as shown in Figure 6.

      Figure 6: Customized Advanced Group

      Customized Advanced Group
    6. From the Add to Custom Group window, add a new Source Device/Source Interface and Destination Device/Destination Interface pair, then click OK.
    7. To execute the ping pairs, select Ping > Ping by Customized Advanced Group and select the group. The option to select either Management IP address or Loopback IP address is still available in case the destination device’s interface was not specified in the Customized Advanced Group.

      One entry is created for each source/destination pair from the Customized Advanced Group.

     

    Related Documentation

     

    Modified: 2016-09-28