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    Running Advanced IP/MPLSView System Diagnostics Scripts

    For advance troubleshooting with the Juniper support team, the following diagnostic scripts in the /u/wandl/bin directory can be executed:

    • The system-diagnostic.sh script gathers information, messages, hardware and software configurations, Java heap and thread dumps, and system information related to IP/MPLSView. Then it zip-compresses the text output into the local user’s home directory as support-yymmdd.zip. This script should be executed before restarting any services or processes so the current state of the server can be captured.
    • The hornetq-debug.sh script generates console output similar to the system-diagnostic.sh script and shows information about the active event browser, Traffic Data Collector, and JMS server. This script gathers counts from the server management and should not be executed too frequently because this might cause conflicts with the JMS server. If this script is executed repeatedly as part of custom monitoring, the recommended collection interval is every 30 minutes.

    Modified: 2016-06-29